End User Support Engineer

Ideals Recruitment; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking an experienced IT Support professional to provide deskside and remote support for various devices. The ideal candidate will have a minimum of 5 years in EUC/Desktop support within banking environments, with strong skills in Windows 10/11 and Microsoft 365. Responsibilities include managing user accounts, troubleshooting incidents, and maintaining IT asset inventories. Apply with an updated resume via the provided button.

Qualifications

• Minimum 5 years in EUC / Desktop / IT Support roles in banking environments.
• Strong skills in Windows 10/11, Microsoft 365 (O365, Teams, OneDrive, Outlook), Active Directory.
• Experience with Intune / SCCM / MDM tools.

Responsibilities

• Provide deskside and remote IT support for desktops, laptops, mobile devices, and peripherals.
• Manage user accounts, permissions, and policies in Windows 10/11, O365, AD, Intune/SCCM.
• Handle VIP support, incident troubleshooting, and ServiceNow ticket resolution within SLA.
• Maintain IT asset inventory, licensing records, and device lifecycle management.
• Support AV/VC systems, printers, and collaboration tools (Zoom, Teams, WebEx).
• Coordinate with vendors and internal teams for escalations and issue resolution.

Skills

EUC Support

Windows 10/11

Microsoft 365

Active Directory

Intune / SCCM

ITSM tools

Job description

Job Responsibilities

• Provide deskside and remote IT support for desktops, laptops, mobile devices, and peripherals.
• Manage user accounts, permissions, and policies in Windows 10/11, O365, AD, Intune/SCCM.
• Handle VIP support, incident troubleshooting, and ServiceNow ticket resolution within SLA.
• Maintain IT asset inventory, licensing records, and device lifecycle management.
• Support AV/VC systems, printers, and collaboration tools (Zoom, Teams, WebEx).
• Coordinate with vendors and internal teams for escalations and issue resolution.

Requirements

• Minimum 5 years in EUC / Desktop / IT Support roles in banking environments.
• Strong skills in Windows 10/11, Microsoft 365 (O365, Teams, OneDrive, Outlook), Active Directory.
• Experience with Intune / SCCM / MDM tools.
• Familiarity with ITSM tools (ServiceNow, Remedy, BMC).

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button.

Only shortlisted candidates will be notified.

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