End-User IT Support Specialist - Deskside & Enterprise

MKI IT Solutions (Asia Pacific) Pte. Ltd.; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking an experienced IT Support professional to provide deskside support across various locations. Key responsibilities include troubleshooting systems, delivering training, and maintaining IT inventory. Ideal candidates will have a strong background in Windows OS and Office 365, along with excellent communication skills. Benefits include bonuses, medical insurance, and transportation allowances. The role requires flexibility in working hours and a team-oriented approach.

Benefits

Variable Bonus

14 days Annual Leave

Medical Insurance

Dental Benefit (SGD 500/year)

Transportation allowance

Qualifications

• Minimum 3 years of experience in an end-user IT support environment.
• Experience supporting executives and expatriates is a plus.
• Strong skills in documentation and reporting.

Responsibilities

• Provide deskside support for devices and systems.
• Communicate with users and troubleshoot issues independently.
• Assist with project implementation and offer end-user training.

Skills

Windows 11 OS support

Microsoft Office 365 troubleshooting

Basic Active Directory administration

PC and laptop troubleshooting

Strong end-user communication skills

Tools

ServiceNow

ServiceDesk+

Zoho Assist

Job description

A leading IT solutions provider in Singapore is seeking an experienced IT Support professional to provide deskside support across various locations. Key responsibilities include troubleshooting systems, delivering training, and maintaining IT inventory. Ideal candidates will have a strong background in Windows OS and Office 365, along with excellent communication skills. Benefits include bonuses, medical insurance, and transportation allowances. The role requires flexibility in working hours and a team-oriented approach.