End-User IT Support Engineer: SLA-Driven Helpdesk Pro

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading IT service provider in Singapore is seeking an experienced IT Support Specialist to provide effective support to end-users through remote and onsite channels. The candidate should have 3 to 5 years of experience in end-user IT support, excellent analytical and problem-solving skills, and the ability to manage work effectively. This role offers opportunities to contribute to service delivery and compliance efforts while ensuring a high standard of customer service.

Qualifications

• 3-5 years of experience in end-user IT support.
• Ability to manage work effectively and meet targets.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide IT support through remote and onsite channels.
• Handle incidents, service requests, and changes.
• Ensure timely resolution and communicate with end users.

Skills

End-user IT support experience

Analytical skills

Effective communication

Problem-solving skills

Ability to manage work effectively

Job description

A leading IT service provider in Singapore is seeking an experienced IT Support Specialist to provide effective support to end-users through remote and onsite channels. The candidate should have 3 to 5 years of experience in end-user IT support, excellent analytical and problem-solving skills, and the ability to manage work effectively. This role offers opportunities to contribute to service delivery and compliance efforts while ensuring a high standard of customer service.