EduTrust Officer

TRULYYY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading private education institution in Singapore is seeking an EduTrust Officer to ensure compliance with regulatory standards and manage audits. The role requires collaboration across departments, strong communication skills, and proficiency in English and Chinese. Candidates should have a degree in a related field and experience in EduTrust or quality assurance. Apply with your CV to the specified email.

Qualifications

• Experience in EduTrust, ERF, SSG compliance or quality assurance within a private education institution is highly preferred.
• Ability to work independently and collaboratively with cross-functional teams.

Responsibilities

• Support the development and monitoring of compliance policies and procedures.
• Coordinate EduTrust and ERF audits.
• Maintain accurate records of compliance-related activities.
• Perform routine checks on documentation to ensure compliance.
• Collaborate with various departments to ensure compliance practices.
• Handle feedback and complaints in line with EduTrust requirements.
• Support compliance-related training for staff.

Skills

Proficiency in both English and Chinese

Attention to detail

Analytical thinking

Organizational skills

Strong communication skills

Education

Bachelor’s degree in Business Administration, Education, Quality Assurance, or a related field

Job description

I'm partnering with a reputable private education institution to hire a EduTrust Officer. The successful candidate will be responsible for supporting EduTrust and Enhanced Registration Framework (ERF) compliance, coordinating internal and external audits, and ensuring the institution meets all regulatory standards set by SkillsFuture Singapore (SSG).

Key Responsibilities

1. EduTrust & ERF Compliance

• Support the development, implementation, and monitoring of policies and procedures required under the EduTrust and ERF frameworks.
• Ensure compliance across academic, administrative, operational, and student service functions.
• Monitor regulatory updates from SSG and advise relevant departments on required changes.

2. Audit Preparation & Coordination

• Coordinate full-cycle EduTrust and ERF audits, including documentation preparation, evidence gathering, and audit logistics.
• Conduct regular internal audits to assess readiness and identify gaps.
• Work with departments to implement corrective actions and follow-up measures.

3. Documentation & Reporting

• Maintain accurate, organized, and audit-ready records of all compliance-related activities.
• Prepare submissions such as SSG Annual Returns, quality assurance reports, incident logs, and compliance summaries.
• Oversee version control and continuous update of standard operating procedures (SOPs).

4. Quality Assurance

• Perform routine checks on lecturer files, academic documentation, marketing materials, and student communications to ensure compliance with regulatory requirements.
• Review internal workflows and recommend process improvements to strengthen compliance efficiency.

5. Cross-Functional Collaboration

• Work closely with academic, operations, student services, marketing, and senior management teams to ensure consistent compliance practices.
• Review and vet marketing collateral for alignment with the SSG Advertising Code.

6. Feedback & Complaints Management

• Handle documentation, investigation, and reporting of student and stakeholder feedback or complaints in accordance with EduTrust requirements.
• Ensure timely follow-up and closure of all escalated cases.

7. Training & Compliance Culture Building

• Support the delivery of compliance-related training for staff, including updates to SOPs and regulatory requirements.
• Promote a strong culture of quality, compliance, and continuous improvement across the institution.

Requirements

• Bachelor’s degree in Business Administration, Education, Quality Assurance, or a related field.
• Experienced in EduTrust, ERF, SSG compliance, or quality assurance within a private education institution is highly preferred.
• Proficiency in both English and Chinese (written and spoken) to handle documentation and communication with Chinese-speaking stakeholders.
• Strong attention to detail, analytical thinking, and organizational skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Excellent communication and documentation abilities.

If you’re interested in this opportunity, please send your CV to [e-mail]

Regrettably, only shortlisted candidates will be notified. Please note that data provided is for recruitment purposes only.

Business Registration No.: 202004228R | License. No. - 20S0118 | EA Registration No. -R22104027