Ecommerce Associate

SUPERPETS TRADING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic ecommerce company in Singapore is seeking an Ecommerce Associate to enhance product listings and drive digital marketing initiatives. The role involves optimizing online platforms like Shopify and TikTok, creating engaging content, and analyzing sales performance. Ideal candidates possess strong communication skills, a basic understanding of graphic design, and a passion for ecommerce. Opportunities for growth and mentorship within the company are offered.

Benefits

Opportunity to grow with the company

Hands-on experience across digital marketing

Collaborative and supportive team environment

Qualifications

• Comfortable with numbers and performance metrics.
• Strong attention to detail and organisation.
• Able to adapt quickly in a fast-moving retail environment.

Responsibilities

• Create, update, and optimise product listings across platforms.
• Produce short-form videos for TikTok and online ads.
• Track and analyse ecommerce performance metrics.

Skills

Basic graphic design skills (Canva, Photoshop, or similar)

Strong communication and writing ability

Ability to film and edit short-form videos

Strong initiative and problem-solving skills

Analytical mindset with ability to read data and extract insights

Interest in ecommerce and digital marketing

Job description

e are looking for a proactive and growth-driven Ecommerce Associate to support the expansion of our omnichannel retail brand.
This role is perfect for someone who loves digital marketing, enjoys creative content production, and thrives in a fast-paced environment where taking initiative is valued.

You will work closely with the Marketing and Operations team to improve online product listings, create compelling content, analyse performance data, and support the execution of sales and marketing campaigns across our ecommerce platforms.

1. Ecommerce Operations & Listings

• Create, update, and optimise product listings across Shopify, Shopee, Lazada, and other platforms.
• Write clear, compelling product descriptions.
• Manage pricing changes, stock availability, and promotional updates.
• Upload images, optimize title/SEO, and maintain a cohesive brand presence across all listings.

2. Basic Graphic Design

• Create attractive product listing images, infographics, banners, and marketing visuals.
• Support email marketing with simple layout designs and product highlights.
• Work with brand assets to ensure visuals follow guidelines.

3. Content Creation

• Produce short-form videos for TikTok, IG Reels, and online ads.
• Film simple product demos, packaging videos, “how to choose” guides, and lifestyle content.
• Edit videos using CapCut or similar tools.
• Capture basic product photography when needed.

4. Digital Marketing Support

• Assist in running promotions, campaigns, and product launches.
• Support the execution of paid ads and email/SMS marketing (bonus if experienced).
• Coordinate with agencies or freelancers when needed.

5. Sales & Performance Analysis

• Track and analyse ecommerce performance metrics:
  ROAS
  CAC
  LTV
  AOV
  Retention
  SKU-level sales performance
• Provide clear weekly reports with insights and improvement suggestions.
• Proactively recommend optimisations based on data.

6. Initiative & Problem Solving

• Identify inefficiencies and propose solutions before being asked.
• Work independently and take ownership of projects.
• Maintain a growth mindset and continuously learn new digital skills.

💡 Who You Are

• Growth oriented, hungry to learn and improve.
• Creative eye for design and content.
• Comfortable with numbers and performance metrics.
• Strong attention to detail and organisation.
• Able to adapt quickly in a fast-moving retail environment.
• Self-starter with strong initiative—don’t wait for instructions, propose solutions.

📚 Skills & Experience Required

Must-Have

• Basic graphic design skills (Canva, Photoshop, or similar)
• Strong communication and writing ability
• Ability to film and edit short-form videos
• Strong initiative and problem-solving skills
• Analytical mindset with ability to read data and extract insights
• Interest in ecommerce and digital marketing

Bonus (Nice to Have)

• Experience running or supporting Facebook/Google ads
• Email/SMS marketing experience (Klaviyo preferred)
• Prior experience in ecommerce, retail, or marketplace operations
• Understanding of funnel metrics and marketing performance tracking
• Experience creating UGC-style content

🎁 What We Offer

• Opportunity to grow with the company as we scale our ecommerce presence
• Hands-on experience across digital marketing, ecommerce, and content creation
• Mentorship and training in ads, analytics, strategy, and ecommerce operations
• A collaborative and supportive team environment
• Career development opportunities into performance marketing, creative, or ecommerce management roles