[EAST] WiFi Network Engineer | Renewable 12 months Contract

EVO OUTSOURCING SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading IT solutions firm in Singapore is seeking a candidate to provide Day 2 L1 support on network and Wi-Fi issues. Responsibilities include monitoring network performance, troubleshooting router and switch configurations, and managing customer interactions across multiple channels. Candidates should have experience in network support and strong communication skills. Opportunities for professional growth are available.

Qualifications

• Experience in providing L1 support for network and Wi-Fi issues.
• Ability to troubleshoot and configure routers and switches.
• Effective communication skills for customer interactions.

Responsibilities

• Providing DAY 2 L1 support on network and WIFI.
• Monitor and solve potential Wi-Fi network performance issues.
• Manage and resolve system and network service alerts.
• Manage basic infrastructure-related and other network requests and problems.
• Support customers via email, telephone and face to face interactions.
• Monitor and ensure that all fault tickets are resolved timely, meeting performance SLA.
• Document the resolution of incidents and problems.
• Manage and observe system, network, application and service alerts.
• Support and operation tier 1 and tier 2 escalation.
• Create monthly reports and provide updates to customers.

Job description

Responsibilities

• Providing DAY 2 L1 support on network and WIFI


• Monitor, evaluate and solve potential Wi-Fi network performance issues.


• Able to perform troubleshooting and configuration on WiFi and Network issues, including routers and switches


• Manage basic infrastructure-related and other network requests and problems.


• Support customers via email, telephone and face to face interactions and meeting.


• Monitor and ensure that all fault tickets are resolved timely, and meet performance SLA.


• Document the resolution of incidents and problems.


• Manage and observe system, network, application and service alerts


• Support and operation tier 1 and tier 2 escalation


• Create monthly reports and provide updates to customer once completed

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

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EVO Outsourcing Solutions Pte. Ltd

• RCB No. 202233837K