*East* Field Application Engineer - Audio & Visual Industry (Up to $4,800) #NJN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading technical support firm in Singapore is seeking a candidate to provide quality technical support to the Southeast Asia sales team and end-users. This role involves resolving technical issues, training partners, and maintaining equipment standards. Ideal candidates will have 3–5 years of experience in AV equipment support, project management skills, and a relevant engineering degree.

Qualifications

• 3–5 years of hands-on experience in installing and repairing AV equipment.
• Understanding of customer requirements and workflows.
• Knowledge of Anti-Static Controls and Networks.

Responsibilities

• Provide quality technical support to sales team and end-users.
• Resolve technical issues in a timely manner.
• Train partners and customers on proper product use.

Skills

Technical support

Project management

AV equipment installation and repair

Customer relationship management

Education

Degree or Diploma in Electronics/Mechanical Engineering

Tools

Projector technology

JD Edwards/Oracle systems

Job description

RESPONSIBILITIES

• Provide quality technical support to the Southeast Asia sales team, partners, and end‑users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
• Resolve pre‑ and post‑sales technical issues in a timely manner; implement interim solutions, if necessary, and escape outstanding issues to the Technical Service Manager for resolution.
• Maintain high quality standards and performance of company equipment and products in all venues. May assist with installation, calibration, troubleshooting, commissioning and repair of equipment.
• Train partners and customer liaisons in the proper use of the company’s products, systems, tools and test equipment required for optimal performance.
• Ensure all information related to a specific project is kept up to date on the server. Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
• Support region exhibition activities and product demonstrations.
• Any other duties and responsibilities that may be assigned by the Technical Service Manager from time to time.

REQUIREMENTS

• Degree or Diploma in Electronics/Mechanical Engineering, or equivalent field of study.
• Minimum 3–5 years of hands‑on experience in installing and repairing AV equipment and/or providing technical support to customers.
• Good project management skills, understanding of customer requirements and relationships, and customer workflow in different industries.
• Experience in projector technology, including necessary tools, software, optics, and projector setup in the field.
• Knowledge of Anti‑Static Controls and Networks (IP configuration, VLANs, gateways, etc.).
• Certified Technology Specialists (Audio Visual & Network) and knowledge of JD Edwards/Oracle systems would be an added advantage.
• Ability to travel within Southeast Asia and internationally on a need basis.