Customer Service – Front Desk

suntown pte. ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading tuition centre in Singapore is seeking a Front Desk Customer Service Officer to ensure smooth operations at the front desk. The ideal candidate will provide high-quality service, respond effectively to customer needs, and support continuous improvement efforts. Bilingualism in English and Chinese is a strong advantage, along with a diploma in any discipline. Join us to make a positive impact on our students and parents!

Qualifications

• Prior experience in education, hospitality, or customer-facing roles is highly preferred.
• Comfortable working in a fast-paced environment.

Responsibilities

• Provide a professional and high-quality service experience in a customer-facing role.
• Take ownership of customer issues and follow through promptly.

Skills

Customer Service

Communication

Interpersonal Skills

Bilingualism

Education

Diploma or equivalent qualification

Tools

CRM systems

Job description

Purpose of the Role:

We are looking for a passionate and professional Front Desk Customer Service Officer to support the day-to-day operations of our tuition centre’s front desk, ensuring smooth and efficient service delivery.

As the first point of contact for parents and students, you will play a key role in representing the organisation, providing accurate information and a high-quality service experience.

Key Responsibilities:

• Develop a strong understanding of our courses, services, and operational procedures.
  
  

• Provide a professional and high-quality service experience in a customer-facing role.
  
  

• Understand and respond effectively to the needs of customers to ensure high satisfaction.
  
  

• Take ownership of customer issues and follow through promptly and efficiently within service level standards.
  
  

• Support continuous improvement efforts to enhance customer service processes.
  
  

• Liaise closely with other departments to ensure seamless and consistent service.
  
  

• Perform any other duties assigned by management as required.
  
  

Ideal Candidate Profile:

• Possesses at least a Diploma or equivalent qualification in any discipline.
  
  

• Proficient in both English and Chinese; bilingualism is a strong advantage.
  
  

• Prior experience in education, hospitality, or customer-facing roles is highly preferred.
  
  

• Comfortable working in a fast-paced environment.
  
  

• Demonstrates emotional maturity and a genuine passion for customer service.
  
  

• Familiar with CRM systems is a plus.
  
  

• Strong interpersonal, communication, and persuasion skills.
  
  

• Positive, friendly, and professional demeanor.