Manager, Clinic Operations

Thomson Medical Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

The incumbent will be responsible for the day-to-day operations of Specialist Clinics, ensuring high-quality patient care, operational efficiency, financial sustainability and compliance with necessary regulations.

PRIMARY DUTIES & RESPONSIBILITIES

1. Strategic Planning and Development:

   • Participate in the development and execution of strategic plans for expanding clinic services and improving operations.

   • Work closely with senior leadership to align operational goals with organizational objectives and long-term vision.

   • Identify growth opportunities and recommend strategies for service expansion, partnerships, and process improvements.

2. Budget and Financial Management:

   • Support in the financial performance of the clinics, managing budgets, expenses, and revenue targets.

   • Collaborate with Ops Management & Finance teams to analyze financial reports, identify cost-saving opportunities, and ensure financial sustainability.

3. Operational Leadership & Business Management:

   • Oversee the daily operations of the specialist clinics, ensuring efficient service delivery and high patient satisfaction.

   • Manage staffing levels, resource allocation, and operational workflows to optimize patient throughput and care quality.

   • Develop and implement operational policies, procedures, and best practices across clinics.

   • Work closely with Management, Doctors, staff and patients in ensuring operational needs are met and resolved.

   • Ensure full compliance with necessary authorities and accreditation requirements are in place for all clinics.

4. Team Management and Development:

   • Lead and manage a team of clinic operation staff.

   • Promote a culture of continuous learning, professional development, and accountability.

   • Conduct regular performance reviews, provide coaching, and foster a collaborative work environment.

5. Any other relevant operational duties as assigned.

Requirements

• Degree in Business, or a related field.

• Minimum 5 years’ experience in Healthcare/Hospital/Clinic Operations, with at least 2 years in managerial or team management capacity.

• In-depth knowledge of healthcare regulations, licensing requirements and compliance standards.

• Strong financial acumen to manage business units.

• Good interpersonal, communication and organizational skills.

• Positive people management skills, proactive and service oriented.

• A team player with a positive attitude, professionalism and a strong work ethic.