E-Commerce Project Manager

Manpower Singapore; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading recruitment consultancy in Singapore is seeking an experienced E-Commerce Project Manager for contract work. The successful candidate will lead large-scale regional and global eCommerce initiatives, ensuring projects are completed on time and within scope. Ideal candidates must have at least 5-7 years of project management experience, with a background in both business and e-Commerce technologies. This role demands strong communication skills for effective collaboration across diverse teams.

Qualifications

• 5-7 years of experience in project or program management.
• Hands-on experience in a global role with total ownership.
• Experience working with Contact Center or E-Commerce systems.

Responsibilities

• Lead end-to-end implementation of regional and global eCommerce initiatives.
• Define project scope, allocate resources, and manage timelines.
• Communicate project status and drive discussions with stakeholders.

Skills

Project Management

E-Commerce Systems

Influencing Skills

Education

Bachelor’s, Master’s, or MBA

Job description

E-Commerce Project Manager, Contract

The Project team is looking for an exceptional and multi-skilled Project Manager, with a proven record of leading diverse and complex projects from conception through implementation in either an e-Commerce or Contact Center landscape.

Key Responsibilities

• Lead end to end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines
• Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-lives, retrospectives, and closeout.
• Be the voice of their body of work. Communicate effectively and transparently to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.
• Build relationships with partner teams both inside and outside of the organization and use these strengths to positively influence the direction of their portfolio.
• Collaborate with both business and technology teams to ensure project objectives are being met, scope is continuously understood by all relevant parties, and that the technical solutions being implemented are as simple as possible yet lasting in tenure.
• Drive project centric discussions and deep dives with team members from diverse backgrounds and roles, and use these discussions to focus efforts on the objectives of their defined body of work.
• Strive for operational excellence by incorporating standard methodologies for Project Management, to ensure consistent delivery of quality business solutions.
• Demonstrates ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact.
• Brings proven expertise in project management across the full project lifecycle (ideation through completion).
• Thinks with a focus on implementing simple but lasting solutions.

Requirements

• Minimum of 5-7 years of relevant professional experience working within a product, project, or program management role.
• Must have experience working in a hands‑on global role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include an interface role between business and technical teams.
• Demonstrated ability to influence at all levels of the organization, whether with a peer or via a discussion with senior leadership.
• Experience working with Contact Center and/or e-Commerce systems and technologies.
• Bachelor’s, Master’s, or MBA required. Certified PMP or Scrum Master a plus.

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