E-Commerce Operations Supervisor

Little Farms; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading grocery e-commerce provider in Singapore is seeking an E-Commerce Operations Supervisor to lead daily operations and improve process efficiency. You will manage a team, ensuring accuracy in picking and packing, and contribute to a positive customer experience. Applicants should have 2-4 years of relevant experience and a passion for e-commerce. Growth opportunities available within the organization.

Benefits

Staff perks & discounts

Team meals during busy periods

Supportive leadership and learning opportunities

Qualifications

• 2-4 years in e-commerce, grocery, retail operations, or last-mile delivery.
• Ability to coach and lead a team.
• Strong understanding of Standard Operating Procedures (SOPs).

Responsibilities

• Lead daily huddles and manage dispatch processes.
• Coach team members and improve performance metrics.
• Ensure the online store's accuracy in listings and stock.

Skills

E-commerce operations

Team leadership

Process improvement

Customer service

Communication

Job description

E-Commerce Operations Supervisor

Make online orders ✨magically seamless✨ from click to doorstep.

Why this role slaps

You’ll run the engine room of our online store. Think: fast picks, flawless packs, zero oopsies, and happy customers. You’ll coach a tight crew and keep the digital shelf spotless.

What you’ll actually do (aka your superpowers)

• Own the floor: Lead daily huddles, set the pace, keep picks/pack lines flowing, and sign off on dispatch.

• Coach the squad: Roster smart, give clear feedback, and celebrate wins loudly.

• Protect the digital shelf: Spot wrong images, sizes, or prices and get them fixed the same day.

• Be besties with stock: Support stock-takes, fix variances, and keep consumables ready to roll.

• Tidy ops, tidy mind: Keep the space audit-ready, 5S-ish clean, and workflow-friendly.

• Level up processes: Kill bottlenecks, shave minutes, and make data-backed improvements.

The scoreboard (how we high-five)

• UPH (Units Picked per Hour), that’s speedy and accurate

• On-time dispatch across all cut-offs

• Near-zero picking/packing errors

• Same-day fixes for any listing glitches

You’ll vibe with us if you

• Have 2–4 years in e-comm, grocery, retail ops, or last-mile (lead/supervisor a plus)
• Love SOPs, dashboards, and turning spreadsheets into action
• Stay cool when it gets spicy (peaks, promos, holidays)
• Communicate clearly, coach kindly, and bring great energy to the floor

Growth looks like

Start as E-Commerce Operations Supervisor, grow into E-Commerce Ops Manager (and beyond). We promote on real impact, not just time served.

The goodies

• Staff perks & discounts, team meals during busy windows
• Real ownership of KPIs and process improvements
• Supportive leadership, values-driven culture, and plenty of learning

If you’re the kind of leader who can turn organized chaos into smooth, satisfying deliveries — let’s build something great together.