E-Commerce Operations

DIGITAL COLLECTION TRADING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A Singapore-based liquor and lifestyle company is expanding its E-commerce team. The E-Commerce Operations role involves managing online store performance, including product listings and customer relations. Candidates should have at least 1 year of experience in e-commerce operations, ideally in FMCG or lifestyle sectors, and be proficient in data analysis tools, with strong attention to detail.

Qualifications

• 1 years of experience in e-commerce operations, preferably in FMCG, lifestyle, or liquor industry.
• Familiarity with platforms like Shopee, Lazada, and GrabMart.
• Good understanding of data tracking and promotions setup.

Responsibilities

• Manage product listings, descriptions, pricing, and stock levels across online platforms.
• Coordinate with suppliers, warehouse, and logistics for timely delivery.
• Maintain strong relationships with customers to ensure satisfaction.
• Proactively reach out to potential clients for collaboration.
• Plan and execute online promotions and campaigns.
• Track store performance metrics such as traffic and sales volume.

Skills

E-commerce operations

Data analytics

Customer relationship management

Attention to detail

Multi-tasking

Fluent in English

Mandarin proficiency

Tools

Microsoft Excel

Google Sheets

E-commerce backend systems

Job description

About Collection

Digital Collection Pte. Ltd. is a Singapore-based cross-border liquor and lifestyle company.
We bring together premium Chinese spirits and Asian lifestyle products, operating across both online and offline retail ecosystems.

Our business spans:

• Collection.sg – local e-commerce retail for liquor and lifestyle goods
• GrabMart / Shopee / Lazada / Foodpanda – online marketplaces
• Affiliate & Community Network – part-time brand promoters and group leaders driving local sales

We are now expanding our e-commerce team to strengthen our digital operations and customer experience.

As an E-Commerce Operations, you’ll be responsible for the day-to-day management and performance of our online stores.
You’ll ensure smooth operations across platforms, accurate listings, timely updates, and execution of online campaigns.
This role requires a hands‑on, detail-oriented individual who enjoys working with data, creative content, and digital tools.

Key Responsibilities

• Manage product listings, descriptions, pricing, and stock levels across all online platforms.
• Coordinate with suppliers, warehouse, and logistics partners to ensure timely delivery and inventory accuracy.
• Maintain strong relationships with existing customers to ensure satisfaction and repeat business.
• Proactively reach out to potential new clients via calls or messages to explore collaboration and sales opportunities.
• Plan and execute online promotions and campaigns in collaboration with the marketing team.
• Track store performance metrics: traffic, conversion rate, sales volume, customer feedback.

Requirements

• 1 years of experience in e-commerce operations (FMCG / lifestyle / liquor industry preferred).
• Familiar with major platforms such as Shopee, Lazada, GrabMart, TikTok Shop.
• Good understanding of e-commerce backend systems, data tracking, and promotions setup.
• Strong attention to detail and ability to multi-task under tight timelines.
• Proficient in Microsoft Excel, Google Sheets, and data analytics tools.
• Fluent in English; Mandarin proficiency is a plus (to liaise with suppliers from China).
• Positive, proactive, and collaborative attitude.