E-Commerce & Omnichannel Executive

Baozun Asia; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading e-commerce company in Singapore is seeking a proactive E-Commerce & Omnichannel Executive to manage online sales channels. This role involves overseeing operations, enhancing customer experience, and collaborating with merchandising and logistics teams. The ideal candidate has a diploma or degree in E-Commerce, at least 2 years of experience in the retail or consumer goods sector, and hands-on experience with platforms like Shopee and CMS tools. This position offers opportunities for growth and development.

Qualifications

• Minimum 2 years of relevant experience in fashion, retail, or consumer goods.
• Experience in working with 3PLs and international shipments is preferred.
• Experience in SOP and workflow design.

Responsibilities

• Oversee operations of e-commerce channels including brand.com and marketplaces.
• Manage website UI/UX and content for customer engagement.
• Track inbound POs and shipments to ensure timely stock arrival.

Skills

E-Commerce Management

Customer Experience Optimization

Logistics Coordination

Data Management

Proactive Problem Solving

Education

Diploma or Degree in E-Commerce, Logistics, or Supply Chain

Tools

Shopee

Lazada

CMS (Shopify or Magento)

Job description

Hunter is seeking a proactive and results-driven E-Commerce & Omnichannel Executive for Hunter Southeast Asia is responsible for the end-to-end management of online sales channels, integrating brand.com, marketplaces, retail operations, and logistics into one cohesive ecosystem. This role drives daily operational excellence, ensures optimal customer experience, and collaborates across merchandising, retail, and external partners to support business growth.

Key Responsibilities

Oversee day-to-day operations of Hunter’s e-commerce channels, including brand.com and key marketplaces (Shopee and Zalora).

Partner with the merchandising team to ensure accurate, timely product listings and system-level product data management.

Manage and optimize website UI/UX and content to deliver a seamless and engaging customer experience.

Lead post-purchase service management, including handling after-sales cases and improving customer satisfaction.

Plan, monitor, and analyze in-platform advertising performance to support sales growth and efficiency.

Collaborate closely with retail teams to ensure correct system settings on pricing, promotions, discount settings, and membership benefits.

Work with the merchandising team to execute promotions and campaigns consistently across all direct sales channels.

Logistics and Order Fulfilment (30%)

Track inbound POs and shipments with internal teams and external partners to ensure on-time stock arrival and unit reconciliation.

Liaise with third-party logistics (3PL) providers and transport partners to ensure timely order fulfilment.

Troubleshoot and resolve operational issues related to inbound/outbound processes.

Manage invoice validation and cost tracking to ensure accuracy and operational transparency.

Qualifications

Diploma or Degree in E-Commerce, logistics or Supply Chain.

Minimum 2 years of relevant experience; preferably in fashion, retail, or consumer goods.

Hands-on experience with Shopee, Lazada, and CMS (content management system) like Shopify or Magento.

Experience in work with 3PLs and international shipments are preferred.

Experience in SOP and workflow design.

Self-motivated, independent, and results-oriented with a proactive mindset.

A positive attitude with a willingness to learn and grow.