E-Commerce Executive

J&W Premium and Exclusive Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading e-commerce company in Singapore is seeking a professional to manage online sales and ensure customer satisfaction across multiple platforms. The ideal candidate is sales-driven, independent, and proficient with social media and Microsoft Office. Responsibilities include managing campaigns, processing orders, and providing excellent customer service. The role requires a solid understanding of e-commerce operations and dedication to achieving set sales targets.

Qualifications

• Experience managing online sales and e-commerce platforms.
• Ability to handle customer inquiries across multiple channels.
• Familiarity with online marketplaces like Lazada and Shopee.

Responsibilities

• Manage and execute campaigns for online sales.
• Maintain updated stock across all channels.
• Process online orders effectively.
• Provide exceptional customer support.
• Assist with improvements on digital/e-commerce platforms.

Skills

Sales driven personality

Basic understanding of customer service

Microsoft Office (Excel)

Social media proficiency

Independent

Resourceful

Job description

Overview

J&W Premium and Exclusive Pte. Ltd. – Sembawang

Responsibilities

• Managing, executing and follow up with portals assigned such as online sales, content, delivery, platform campaign management and upkeep of newness in all web-store product catalogue according to company standards
• Ensure stocks are updated and reflected accordingly across all channels.
• Processing online orders from e-commerce platforms.
• Handle all customer related enquiry by email, chat and social media.
• Provide good support to customers for building and maintaining excellent customer satisfaction
• Assist to brainstorm, structure, and improve the digital and e-commerce platform and the continuous engagement process with customers.
• Achieve / exceed all key sales measures and targets for the e-commerce platforms
• Ready to take on AD HOC Duties and able to handle and possess understanding of online marketplaces (such as Lazada Shopee Seller Centres, Websites)
• Sales driven personality and has basic understanding of customer service
• Comfortable with using Microsoft Office (Excel).
• Comfortable with using social media.
• Independent and resourceful.