E-Commerce Dispute Admin

Xurply Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A growing e-commerce company in Singapore is seeking an E-Commerce Admin to manage refund and return cases, assist customers, and support daily operational tasks. The ideal candidate has 1-2 years of experience, is proficient in Microsoft Office, and has good communication skills in English and Mandarin. This commission-based role offers base pay plus incentives for performance.

Benefits

Attractive commissions for performance

Base pay plus incentives

Qualifications

• 1–2 years of experience in e-commerce admin or retail support preferred.
• Proficient in using Microsoft Office applications.
• Good communication skills in English and Mandarin.

Responsibilities

• Handle refund and return cases across all e-commerce platforms.
• Manage dispute cases with platforms and customers when required.
• Assist walk-in customers at the office when needed.
• Pack parcels during peak periods.
• Label, wrap, and prepare stocks for dispatch.

Skills

Attention to detail

Problem-solving

Multitasking

Good communication skills

Tools

Microsoft Office (Excel, Word, PowerPoint)

Shopee backend system

Lazada backend system

TikTok Shop backend system

Job description

About Us: Xurply Pte Ltd is a growing e-commerce company operating across Shopee, Lazada, and TikTok Shop. We’re a fast‑paced team focused on efficiency, accuracy, and great customer experiences. As we expand, we’re looking for an E‑Commerce Admin who’s sharp with details, confident handling refund and dispute cases, and proactive in daily platform tasks. If you’re the type who takes ownership and wants to grow your income through commissions, this is for you.

Commission‑Based Role

Base pay + attractive commissions for performance and successful dispute resolutions.

Key Responsibilities

• Handle refund and return cases across all e‑commerce platforms (Shopee, Lazada, TikTok Shop)
• Manage dispute cases with platforms and customers when required
• Assist walk‑in customers at the office when needed
• Pack parcels during peak periods
• Label, wrap, and prepare stocks for dispatch
• Update stock quantities and listings on platforms
• Support general admin or ad‑hoc operational duties as assigned

Requirements

• 1–2 years of experience in e‑commerce admin or retail support preferred
• Familiar with Shopee, Lazada, TikTok Shop backend systems
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Good communication skills in English and Mandarin (to liaise with Mandarin‑speaking counterparts)
• Meticulous, organised, and able to multitask effectively
• Independent, resourceful, and proactive in problem‑solving

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