E-Commerce Director

Uliao Pte. Ltd.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

An e-commerce management company based in Singapore is seeking a candidate to oversee e-commerce platforms like Shopify and Lazada, develop strategies to boost sales, and collaborate on digital marketing campaigns. Responsibilities include managing product listings, analyzing performance metrics, and ensuring high customer satisfaction. Candidates should have skills in e-commerce management and digital marketing.

Responsibilities

• Oversee management of key e-commerce platforms.
• Develop comprehensive e-commerce strategies.
• Collaborate with live host for streaming.
• Analyze platform performance metrics.
• Create SEO-optimized product listings.
• Implement promotional campaigns and merchandising.
• Conduct A/B testing for performance enhancements.

Skills

E-commerce platform management

Digital marketing strategies

SEO/SEM

Customer service

Data analysis

Tools

Shopify

Lazada

Shopee

Job description

Oversee the day‑to‑day management of key e‑commerce platforms (e.g., Shopify, Lazada, Shopee, and other regional online marketplaces).

Develop and execute comprehensive e‑commerce strategies to increase sales and brand visibility.

Collaborate with the live host and facilitate the entire live stream process that drives conversions and brand awareness.

Continuously track and analyze platform performance metrics (such as sales, ROAS, CTR, etc.) and apply insights to refine strategies, improve conversion rates, and enhance user experience.

Ensure high‑quality, SEO‑optimized product listings, including compelling product descriptions, high‑resolution images, and accurate product specifications.

Implement and manage promotional campaigns, product bundling, and category merchandising.

Conduct data‑driven analysis and A/B testing to refine strategies and enhance e‑commerce performance.

Digital Marketing Integration

Collaborate with the marketing team to create integrated digital marketing campaigns (e.g., email marketing, social media, paid search, influencer collaborations).

Leverage SEO/SEM, content marketing, and affiliate marketing strategies to drive traffic and sales.

Customer Service and Inventory Management

Ensure a seamless shopping experience for customers, focusing on user interface (UI), user experience (UX), and after‑sales support.

Work with the customer service team to handle inquiries, complaints, and returns, maintaining high levels of customer satisfaction.

Collaborate with the logistics and inventory teams to ensure efficient stock management, timely fulfillment, and smooth order processing.