E-Commerce Customer Service Executive

S1 INTERNATIONAL LOGISTICS PRIVATE LIMITED; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking an E-Commerce Customer Service Executive to provide exceptional service to clients. You will handle inquiries across various platforms, manage returns, and coordinate with internal teams to ensure customer satisfaction. Ideal candidates are detail-oriented with strong communication skills and a degree in a relevant field. This position offers competitive salary and hybrid work arrangements.

Benefits

Competitive base salary

Performance-based incentives

Comprehensive health and wellness benefits

Opportunities for professional development

Qualifications

• Prior experience in customer service is preferred.
• Ability to multitask and thrive in a dynamic, high-pressure setting.
• Exceptional problem-solving and critical thinking abilities.

Responsibilities

• Respond promptly and accurately to customer enquiries across various platforms.
• Manage return and refund requests efficiently via e-commerce platforms.
• Liaise with internal departments to ensure seamless customer service.

Skills

Customer service experience

Multitasking

Problem-solving

Attention to detail

Communication skills

Education

Diploma or degree in Marketing, Business, E-Commerce

Tools

Microsoft Office

Google Workspace

Job description

We are seeking a detail-oriented and innovative E-Commerce Customer Service Executive to manage and deliver exceptional service and support to our clients across various communication channels. This role involves handling inquiries, resolving issues efficiently, and ensuring a seamless customer experience that reflects our commitment to excellence and innovation in service.

Responsibilities

• Respond promptly and accurately to customer enquiries across various platforms
• Manage return and refund requests efficiently via e-commerce platforms
• Liaise with internal departments to ensure seamless customer service
• Perform ad hoc duties as assigned by management
• Handle front counter operations, including repair collections and walk-in requests
• Address customer complaints, feedback, and calls with professionalism and empathy
• Schedule deliveries and service appointments with precision
• Coordinate with internal teams to resolve issues and ensure timely service
• Maintain composure and effectiveness in a fast-paced environment
• Utilize strong communication and computer skills to support daily operations

Qualifications & Skills

• Prior experience in customer service is preferred
• Diploma or degree in Marketing, Business, E-Commerce, or a related field.
• Ability to multitask and thrive in a dynamic, high-pressure setting
• Exceptional problem-solving and critical thinking abilities
• Detail-oriented with a passion for delivering outstanding customer experiences
• Proficient in Microsoft Office and Google Workspace

Salary & Benefits

• Competitive base salary with performance-based incentives.
• Opportunities for professional development and training.
• Comprehensive health and wellness benefits.
• Hybrid work arrangements for enhanced flexibility.