E COMMERCE CUM IT MANAGER

ISHTARA JEWELLERY PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading jewellery retail company in Singapore seeks an E-Commerce cum IT Manager to oversee online sales platforms and IT functions. The role combines e-commerce management, digital marketing, and IT system support to ensure effective operations. The ideal candidate will possess a relevant degree and at least 5 years of experience in online retail and IT management, preferably within the jewellery sector.

Qualifications

• Minimum 5 years of experience in e-commerce and IT management, preferably in retail or jewellery industry.
• Strong knowledge of e-commerce platforms and digital marketing tools.
• Hands-on experience with retail POS, ERP, and CRM systems.

Responsibilities

• Manage daily operations of the company’s online jewellery store and marketplace platforms.
• Develop and execute digital marketing campaigns to drive website traffic and online sales.
• Manage all IT systems, hardware, and software within the retail and office environment.

Skills

E-commerce management

Digital marketing

IT systems management

Problem-solving

Project management

Education

Bachelor’s degree in Information Technology, Computer Science, E-Commerce, or related field

Tools

Shopify

WooCommerce

Magento

Google Analytics

Meta Ads

Job description

Overview

The E-Commerce cum IT Manager is responsible for managing the company’s online sales platforms and overseeing all IT-related functions to ensure smooth digital operations. This role combines e-commerce management, website administration, digital marketing, and IT infrastructure support to strengthen the company’s online presence and ensure secure, efficient technology systems for jewellery retail operations.

Key Responsibilities

• E-Commerce Operations
  • Manage daily operations of the company’s online jewellery store and marketplace platforms (Shopify, WooCommerce, Magento, Lazada, Shopee, etc.).
  • Oversee product listing, images, pricing, descriptions, and stock synchronization with retail outlets.
  • Coordinate with the sales, design, and merchandising teams for product launches, festive collections, and promotions.
  • Ensure timely order processing, secure payment handling, and proper logistics coordination for online orders.
  • Maintain accuracy of gold karat, weight, purity, and certification details in all product listings.
• Digital Marketing & Brand Promotion
  • Develop and execute digital marketing campaigns to drive website traffic and online sales.
  • Manage SEO, SEM, Google Ads, and social media advertising.
  • Oversee content creation, photography, and visual branding aligned with the luxury jewellery image.
  • Monitor and analyze online performance metrics (traffic, conversion rate, ROI).
• IT Systems & Infrastructure
  • Manage all IT systems, hardware, and software within the retail and office environment.
  • Oversee POS systems, CRM, inventory management software, and their integration with e-commerce platforms.
  • Coordinate with vendors for IT maintenance, upgrades, and troubleshooting.
  • Ensure data security, backup systems, and protection against cyber threats.
  • Implement technology solutions to improve operational efficiency (e.g., ERP integration, online booking, virtual try-on tools).
• Website & Technical Support
  • Oversee website maintenance, updates, and improvements to ensure high uptime and smooth user experience.
  • Coordinate with developers and designers for website enhancements and bug fixes.
  • Ensure site speed, mobile compatibility, and security certificates (SSL, payment encryption).
  • Manage domain, hosting, and email systems.
• Reporting & Analysis
  • Prepare monthly reports on online sales performance, marketing results, and IT system status.
  • Analyze digital data to recommend improvements in sales and user experience.
  • Track IT expenditures and propose technology upgrades within budget.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, E-Commerce, Business, or related field.
• Minimum 5 years of experience in e-commerce and IT management, preferably in retail or jewellery industry.
• Strong knowledge of e-commerce platforms (Shopify, WooCommerce, Magento) and digital marketing tools (Google Analytics, Meta Ads, SEO).
• Hands-on experience with retail POS, ERP, and CRM systems.
• Excellent understanding of website operations, cybersecurity, and data management.
• Strong problem-solving, project management, and leadership skills.
• Eye for detail, aesthetics, and luxury brand presentation.

Preferred Skills

• Experience in online jewellery sales or luxury retail.
• Knowledge of gold hallmarking, certifications, and jewellery photography standards.
• Familiarity with cloud-based solutions, networking, and system integrations.
• Ability to coordinate between creative, sales, and IT teams.