E-Channel Support, Banking (Fully WFH, Night Shift)

MICHAEL PAGE INTERNATIONAL PTE LTD; Singapore; Remote; SGD 40,000 - 60,000; Full time

Job summary

A multinational private banking firm in Singapore is looking for an E-Channel Support professional to document client requests and ensure compliance with regulations. The role requires working night shifts and public holidays. Candidates should hold a degree and possess strong problem-solving and communication skills while working in a supportive and collaborative environment.

Benefits

Fully Remote Work

Exposure to banking and financial systems

Collaborative workplace culture

Qualifications

• Knowledge of banking and financial services products, systems and processes.

Responsibilities

• Document and maintain the Client's requests/enquiries received in the Bank's ticketing tool.
• Act as Subject Matter Expert for areas like Authentication and Trading.
• Ensure compliance with relevant regulations and internal policies.
• Support the clearance of Operational Documents.

Skills

Strong communication skills

Attention to detail

Proactive problem-solving

Coordination skills

Education

Degree holder

Job description

• Our client is a multinational private banking and financial services firm
• 1 Year Extendable/Convertible Contract

About Our Client

Our client is a multinational private banking and financial services firm.

Job Description

• Document and maintain the Client's requests/enquiries received in the Bank's ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
• Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
• Ensure activities performed are in compliance with relevant regulations and internal policies.
• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.
• Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.
• Required to work night shift (i.e. 5pm to 2am) and Singapore Public Holidays.
• Provide support as a team also for Hong Kong Public Holidays.

The Successful Applicant

A successful E-Channel Support should have:

• Degree holder
• Knowledge of banking and financial services products, systems and processes.
• Strong communication and coordination skills to interact with multiple stakeholders.
• Attention to detail and a proactive approach to problem-solving.

What's on Offer

• Fully Remote Work
• Exposure to banking and financial systems in a professional environment.
• Collaborative and supportive workplace culture in Singapore.

If you are keen to develop your career in the financial services industry, this E-Channel Support role in Singapore could be the perfect opportunity for you. Apply now to join a team committed to excellence.