APJ-CBS Head

ITH Icoserve; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global services company in Singapore is seeking an experienced leader for its Central Business Services. This role involves overseeing the implementation of CBS strategy and optimizing operational efficiency. The ideal candidate will have over 12 years of leadership experience in shared services, particularly in complex organizations. A strong background in finance operations and experience in multi-functional teams are essential. This position offers the opportunity to enhance customer experience in a supportive environment.

Qualifications

• 12+ years of proven leadership experience in Shared Services within a complex organization.
• Experience in setting up and scaling global shared service models.
• Strong background in Finance operations and commercial processes.

Responsibilities

• Lead the Central Business Services organization and implement CBS strategy.
• Optimize cost structure and enhance operational efficiency.
• Drive customer experience initiatives and establish KPI frameworks.

Skills

Leadership

Strategic execution

Change leadership

Customer-centric approach

Communication

Education

Bachelor’s or master’s degree in business management, SCM/Logistics, Finance or related field

Job description

Mission and Position headline

Lead the Central Business Services (CBS) organization, define & implement CBS strategy, standards & guidelines within area of responsibility. Oversee, organize & coordinate CBS operations including Contract Finance (CF), Order Entry & Logistics (OEL), Order to Cash (OTC), Process Excellence and Customer Experience (PECE), as well as relevant sub‑departments.

Support the DX APJ Head of Finance to design, establish & execute the APJ shared services model, including allocation & transfer of CBS activities to cost‑efficient locations across region.

Act as key member of global CBS function, integral part of Global CBS organization by engaging in strategic & tactical decision‑making for global CBS activities, enabling best‑practice sharing across global CBS structures.

Key tasks and responsibilities

• Full accountability for CBS organization across assigned Zones & Countries, operational, cost & quality performance.
• Enable Contract Lifecycle Management within Zones by ensuring CBS CF organization provides relevant, accurate, & timely contract performance data to Sales & Finance.
• Optimize cost structure of CBS organization by driving process efficiencies & productivity improvements.
• Proactively align with relevant Zone & Country Management on cost & quality performance trends & evolving business requirements.
• Define & implement internal & external quality KPI framework in alignment with global CBS function.
• Ensure delivery of agreed cost & quality KPIs for CBS organization.
• Drive close alignment with relevant Zone & Country management to support business objectives.
• Define & execute initiatives to continuously improve customer experience.
• Provide timely & accurate contract performance data to Zones & Countries.
• Initiate & drive process efficiency & productivity improvements across CBS operations.
• Allocate & transition activities to lower‑cost countries, ensuring full compliance with local labor laws & employment regulations.

Qualifications and experience

• Bachelor’s or master’s degree in business management, SCM/Logistics, Finance or related field.
• Proven leadership experience (12+ years) in Shared Services/GBS/CBS within complex, matrixed organization.
• Hands‑on experience setting up, implementing & scaling global shared service models, including activity migration & operating model design.
• Experience leading multi‑functional operations in Order to Cash, Contract Finance, Order Management & Process Excellence.
• Strong background in Finance operations & or end‑to‑end commercial processes.
• Regional/global experience, preferably in Asia Pacific within regulated industries (Medical Devices, Life Sciences, Healthcare).
• Good understanding of DX business, operational/logistical processes, & contract structures.
• Experience with process digitalization initiatives.
• Basic understanding of ARE & legal entity requirements.

Competence Requirements

• Strategic Execution & Results Orientation: Translates strategic priorities into concrete action plans; drives timely execution; sets high standards; monitors progress; defines success via goals & quality outcomes; leverages benchmarks.
• Change Leadership & Influence: Leads implementation & acceptance of workplace change; encourages addressing challenges; strong ability to influence senior leaders; builds effective partnerships across key functions.
• Customer‑Centric & High‑Performance Culture: Prioritizes actions from customer perspective; fosters culture of accountability, ownership & continuous improvement; provides coaching & development guidance for high performance.
• Communication & Proactive Initiative: Possesses strong intercultural communication & networking skills (Business English proficiency); exhibits proactive, self‑driven attitude; uses analytical skills to identify opportunities & address problems decisively.