Duty Manager

Orchard Hotel Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore is seeking a Duty Manager to oversee front office operations and ensure high service standards. The role involves guest interactions, team supervision, and compliance with hotel policies. Candidates should have at least 2 years of experience in hospitality and a diploma in Hotel Management. Strong organizational and leadership skills are essential to excel in this position.

Qualifications

• At least 2 years of experience in a similar role within the hospitality industry.
• Ability to prioritize workload and handle pressure.

Responsibilities

• Handle guest check-in and check-out at the reception.
• Supervise front office team and ensure smooth operations.
• Coordinate staff and guests during emergencies.
• Conduct inspections and maintain cleanliness.
• Manage guest feedback and complaints effectively.

Skills

Organizational skills

Leadership

Communication skills

Knowledge of Opera System

Education

Diploma in Hotel Management or equivalent

Job description

Duty Manager

Reporting to the Acting Rooms Division Manager, the incumbent will be responsible to:

Operations

• Handle guest check-in and check-out at the reception
• Supervise the activities and manpower deployment of the front office team on the assigned shift to ensure a smooth and efficient running of the Hotel’s operations
• Coordinate guests and staff during an emergency and have good knowledge of fire procedures
• Facilitate effective communication between different departments
• Ensure compliance with company policies and the hotel's vision
• Conduct daily inspections and maintain cleanliness of all hotel facilities
• Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email
• Oversee night audit process at the end of the day

Guest Service

• Liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements
• Ensure that the standards of service in all areas meet the required levels
• Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner
• Greet and extend hospitality to all guests
• Exceed guest expectations and gather feedback for service improvement
• Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction
• Manage and improve guest reviews score

Financial

• Identify and implement strategies to increase revenue, such as upselling and room inventory control
• Assist in implementation of cost-saving measures

Administration

• Prepare incident reports as needed - Write GIF whenever necessary with regards to guest incident
• Prepare breakfast forecast
• Look through guest deposit and balance to prepare High Balance Report
• Keep track of pending accounts inside Opera system
• Maintain accurate records and data in Opera and other relevant systems
• Perform Night Report at the end of the day

Requirements

• At least 2 years’ of working experience in a similar capacity in the hospitality industry
• Diploma in Hotel Management or equivalent.
• Good organizational skills, ability to prioritize workload and handle pressure.
• Good leadership with strong interpersonal and communication skills.
• Knowledge of Opera System would be added advantage.