Duty Manager

Worldwide Hotels Management (H) Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel management company in Singapore is looking for a Front Office Manager to oversee lobby operations and ensure guest satisfaction. The role involves managing front office staff, addressing guest complaints, and maintaining standards for cleanliness and order. Ideal candidates will have a degree in Hospitality Management and at least 4 years of experience in a similar setting. Commitment to shifts including weekends is essential.

Qualifications

• Minimum 4 years of related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shifts and any day, including weekends and public holidays.

Responsibilities

• Oversee lobby operations to ensure guests' needs are promptly and efficiently met.
• Lead a team in addressing guest complaints and special requests.
• Ensure that the Front Office and public areas are clean and orderly.

Skills

Communication skills

Attention to details

Multi-tasking

Education

Degree or Diploma in Hospitality Management

Job description

Job Descriptions

• Oversee lobby operations to ensure guests' needs are promptly and efficiently met.
• Provide ongoing general management support throughout the hotel by monitoring guest satisfaction, service standards, security, employee activities, and physical defects, with a primary focus on front office operations.
• Coordinates with all relevant operations departments to ensure the proper functioning of the front office, including addressing room defects and maintaining room cleanliness.
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team in addressing guest complaints and special requests, ensuring corrective actions are taken to achieve complete guest satisfaction.
• Update incident report for any critical incident including staff or guest injuries and damage to hotel property.
• Promptly, efficiently, and courteously address guests' inquiries, problems, and complaints to ensure their satisfaction and uphold the hotel's interests.
• Ensure that the Front Office and public areas are clean, orderly, and that all operating equipment is in good working condition.
• Ensure and maintain the neat appearance of all Front Office team members.
• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.