Document Control and Customer Service Executive

FLINTEX CONSULTING PTE. LTD.; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A consulting firm in Singapore is seeking an Immigration Consultant to facilitate immigration work, particularly for Singapore Permanent Resident and Singapore Citizenship applications. Responsibilities include managing applications, advising clients, and ensuring documentation accuracy. The ideal candidate should have a diploma in hospitality or related fields, strong communication skills in English and Chinese, and at least 2 years of client management experience. Hybrid work is available within a friendly environment.

Benefits

Quarterly Bonus

Qualifications

• Strong communication skills to interact with Chinese clients.
• Ability to manage a high volume of digital documents.
• Experience in client management is required.

Responsibilities

• Manage immigration applications for clients relating to Singapore Citizenship.
• Liaise with clients on required documents for submission.
• Advise clients based on a deep understanding of immigration regulations.
• Write cover letters to present client profiles effectively.
• Ensure high accuracy in applications to government bodies.
• Provide exceptional customer experience.

Skills

Strong communication skills with Chinese clients

Good written English skills

Good time management skills

Client management experience

Education

Diploma in hospitality, mass communication, logistics or equivalent

Job description

Bonus : Quarterly Bonus

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc
• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission
• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies
• Understand clients’ backgrounds and write cover letters to best present their profiles
• Ensure high work accuracy is delivered in all applications to the government bodies
• Provide exceptional customer experience and maintain high standards of service
• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time
• Updating and maintaining respective tracking sheets accurately in an organized and timely manner
• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent
• Strong communication skills with Chinese client and good written English skills
• Prior client management experience is required
• Preferably with at least 2 years of experience in customer facing & handling large volume of document
  Client and project management experience is a plus
• No prior immigration experience is required as on-the-job training will be provided.
• Good time management skills & must be able to handle a high volume of digital documents
• Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )