Director, Operations Excellence, Hotel Openings and Projects, Asia (PME)

Accor Hotels; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global hospitality leader is seeking a Director, Operations Excellence to oversee hotel openings and drive operational performance in Singapore. This role entails collaboration with Operations Leaders and support for hotel leadership teams. Candidates should have over 5 years of hotel operations experience and a Bachelor's degree in Business or Hospitality. Join a dynamic team and contribute to innovative efforts in the hospitality sector.

Benefits

Employee benefit card offering discounted rates at Accor hotels worldwide

Opportunities for talent development through learning programs

Career growth within property and globally

Contribution to community and ESG activities

Qualifications

• Minimum 5 years in hotel operations, including 3 years as a Department Head.
• Confident, self-motivated, energetic, and a collaborative team player.

Responsibilities

• Partner with Operations Leaders to achieve business objectives.
• Guide hotel leadership on productivity programs and cost optimization.
• Support annual operating budget guidelines and performance reviews.
• Drive successful implementation of strategic initiatives across the region.
• Develop and execute frameworks for efficient hotel openings.

Skills

Strong understanding of hotel operations

Exceptional project management

Analytical skills

Excellent communication

Negotiation abilities

Networking abilities

Proficiency in Microsoft Outlook

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Education

Bachelor's degree in Business or Hospitality

Job description

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high‑end brands, mid‑range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co‑working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

About the Role

We are seeking a dynamic and strategic leader to join our Asia Operations team as Director, Operations Excellence, Hotel Openings and Projects. This role is pivotal in driving operational performance, supporting transformational initiatives, and ensuring successful hotel openings across Premium, Midscale, and Economy brands in Asia.

As a trusted advisor, you will collaborate with Operations Leaders, provide guidance to hotel leadership teams, and champion a culture of excellence and innovation.

Key Responsibilities

• Operational Excellence:
  
  
  
  • Partner with Operations Leaders to achieve business objectives and implement transformational initiatives.
  
  
  • Guide hotel leadership on productivity programs, cost optimization, and guest satisfaction strategies.
  
  
  
  


• Financial & Business Analytics:
  
  
  
  • Support annual operating budget guidelines and performance reviews.
  
  
  • Analyze KPIs and recommend initiatives to enhance operational effectiveness.
  
  
  
  


• Projects & Hotel Support:
  
  
  
  • Represent Operations in cross‑functional projects and advisory boards.
  
  
  • Drive successful implementation of strategic initiatives across the region.
  
  
  
  


• Hotel Openings:
  
  
  
  • Develop and execute frameworks for efficient hotel openings and transitions.
  
  
  • Coach General Managers and EXCO teams through pre‑opening processes.
  
  
  
  


• Executive Support & Office Management:
  
  
  
  • Assist Asia Executive Team with meeting coordination and follow‑ups.
  
  
  • Oversee Singapore office operations and vendor management.
  
  
  
  

Qualifications

• Education: Bachelor’s degree in Business or Hospitality (or equivalent).


• Experience: Minimum 5 years in hotel operations, including 3 years as a Department Head.


• Skills:
  
  
  
  • Strong understanding of hotel operations, brand standards, and systems.
  
  
  • Exceptional project management and analytical skills.
  
  
  • Excellent communication, negotiation, and networking abilities.
  
  
  • Proficiency in Microsoft Outlook, Excel, and PowerPoint.
  
  
  
  


• Personal Attributes: Confident, self‑motivated, energetic, and a collaborative team player.

Additional Information

Why Work For Accor

• Employee benefit card offering discounted rates at Accor hotels worldwide.


• Develop your talent through Accor's learning programs.


• Opportunity to grow within your property and across the world!


• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.