Director, Operations Excellence, Hotel Openings and Projects

AAPC SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading hospitality organization in Singapore seeks a dynamic Director of Operations Excellence to drive performance and successfully manage hotel openings. This role involves collaborating with leaders, analyzing KPIs, and implementing strategic initiatives across diverse hotel brands in Asia. Ideal candidates will have significant hotel operations experience, strong project management skills, and a collaborative spirit. Join us to impact guest experiences in a multicultural environment.

Benefits

Opportunities for growth

Dynamic multicultural environment

Qualifications

• Minimum 5 years in hotel operations with 3 years as a Department Head.
• Strong understanding of brand standards and systems.
• Exceptional project management and analytical skills.

Responsibilities

• Partner with Operations Leaders to achieve business objectives.
• Guide hotel leadership on productivity and guest satisfaction.
• Drive successful implementation of strategic initiatives.

Skills

Hotel operations understanding

Project management

Analytical skills

Communication

Negotiation

Networking

Education

Bachelor’s degree in Business or Hospitality

Tools

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Job description

About the Role

We are seeking a dynamic and strategic leader to join our Asia Operations team as Director, Operations Excellence, Hotel Openings and Projects. This role is pivotal in driving operational performance, supporting transformational initiatives, and ensuring successful hotel openings across Premium, Midscale, and Economy brands in Asia.

As a trusted advisor, you will collaborate with Operations Leaders, provide guidance to hotel leadership teams, and champion a culture of excellence and innovation.

Key Responsibilities

Operational Excellence:

• Partner with Operations Leaders to achieve business objectives and implement transformational initiatives.
• Guide hotel leadership on productivity programs, cost optimization, and guest satisfaction strategies.

Financial & Business Analytics:

• Support annual operating budget guidelines and performance reviews.
• Analyze KPIs and recommend initiatives to enhance operational effectiveness.

Projects & Hotel Support:

• Represent Operations in cross-functional projects and advisory boards.
• Drive successful implementation of strategic initiatives across the region.

Hotel Openings:

• Develop and execute frameworks for efficient hotel openings and transitions.
• Coach General Managers and EXCO teams through pre-opening processes.

Executive Support & Office Management:

• Assist Asia Executive Team with meeting coordination and follow-ups.
• Oversee Singapore office operations and vendor management.

What We’re Looking For

• Education: Bachelor’s degree in Business or Hospitality (or equivalent).
• Experience: Minimum 5 years in hotel operations, including 3 years as a Department Head.
• Skills: Strong understanding of hotel operations, brand standards, and systems. Exceptional project management and analytical skills. Excellent communication, negotiation, and networking abilities. Proficiency in Microsoft Outlook, Excel, and PowerPoint.
• Personal Attributes: Confident, self-motivated, energetic, and a collaborative team player.

Why Join Us?

• Be part of a global hospitality leader committed to innovation and excellence.
• Drive impactful projects that shape guest experiences across Asia.
• Work in a dynamic, multicultural environment with opportunities for growth.

Kindly apply on Accor Careers Page by clicking the following link: https://smrtr.io/vVpLN