Director, Operations

MindChamps; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading education provider in Singapore is seeking an experienced manager to oversee preschool operations. The ideal candidate will have at least 10 years of experience in sales, franchise management, and driving revenue growth. Responsibilities include ensuring quality standards across centers, coaching staff, and leading business improvement initiatives. This role requires exceptional leadership and operational management skills, with a focus on service excellence and customer engagement.

Qualifications

• Minimum 10 years of experience in relevant fields such as sales, franchise management, and driving revenue growth.

Responsibilities

• Oversee operations of preschool centres and ensure quality standards.
• Drive P&L growth and establish measurable KPIs for centres.
• Monitor and coach staff to maintain a quality learning environment.
• Develop strategies to increase support quality for parents.
• Lead business improvement initiatives and cultural change.

Skills

Sales expertise

Operational management

Franchise management

Service excellence

Business development

Education

Diploma or Tertiary education

Job description

MindChamps is the only education brand to synthesize over a quarter of a century of research in Education, Psychology, Neuroscience and Theatre to build a unique curriculum and pedagogy that prepares children to thrive in an unpredictable future transformed by exponentially advancing AI.

Our Social Charter to 'challenge and lift education standards globally and provide educational opportunities', has seen us grow to over 140 centres across Singapore, Australia, Malaysia, the Philippines, Indonesia, Myanmar and soon, the US.

Responsibilities

• Oversee the day-to-day operations and management of the various preschool centres in Singapore
• Drive P&L growth of the business, with established measurable KPIs of the centres.
• Establish quality standards in preschool centres in alignment with the Early Childhood Development Agency’s licensing requirements.
• Review, monitor and coach Centre Leaders and Teachers in maintaining quality classroom and learning environment in all Centres, that promote learning in accordance to the curriculum framework.
• Ensure continuity of staffing needs to support effective delivery of the curriculum
• Responsible for the review and development of standard operating procedures for adoption and implementation at the centres.
• Conduct regular audit checks to ensure centre’ compliance to regulations and solid operational efficiency
• Chart the direction of all preschool centres (directly owned and franchise operated), and the development milestones to meet organizational goals
• Provide operational and consultancy support to franchisees to help the centres to achieve outstanding service deliveries to customers
• Lead Centre Leaders & advise the appropriate course of action for the safety of children within all Centres.
• Develop strategies to increase the quality and efficiency of support to parents and ensure parents’ feedback is handled in a timely fashion
• Actively engage with existing and prospective parents to build strong rapport and new business development opportunities
• Lead and deliver significant change and business improvement initiatives, including people and cultural change
• Champion a culture of ethical behaviour and professionalism, in accordance to the AECES code of ethics and Mindchamps core values

Job Requirements

• Diploma or Tertiary education with minimal 10 years’ relevant experience in sales, service excellence, business development, franchise management, retail operations and driving revenue growth