Director of Guest Services & Hospitality Operations

Compass Group (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality management firm in Singapore seeks a seasoned professional to manage guest services, oversee front desk operations, and lead a diverse team. The ideal candidate will have at least 5-8 years of experience in the hospitality and F&B industry, with strong leadership and communication skills. Responsibilities include developing strategic plans, improving service quality, and ensuring compliance with health and safety regulations. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 5-8 years of experience in hospitality and F&B environment.
• Experience working within a demanding fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and manage a diverse team of guest services professionals.
• Develop and implement standard operating procedures.
• Collect and analyze guest feedback for service improvement.

Skills

Guest services management

Team leadership

Effective communication

Organizational skills

Event logistics

Education

Diploma in Hospitality or equivalent

Tools

MS Office applications

Conference room reservation systems

Job description

A leading hospitality management firm in Singapore seeks a seasoned professional to manage guest services, oversee front desk operations, and lead a diverse team. The ideal candidate will have at least 5-8 years of experience in the hospitality and F&B industry, with strong leadership and communication skills. Responsibilities include developing strategic plans, improving service quality, and ensuring compliance with health and safety regulations. This role offers a dynamic work environment and opportunities for professional growth.