Director of Corporate Relations

LIGHTHOUSE INTELLIGENCE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading technology company in Singapore is seeking a Director of Corporate Relations for APAC. The role involves overseeing Customer Operations, improving customer satisfaction, and managing diverse teams. Ideal candidates will have 5–11 years of senior leadership experience, strong project management skills, and a deep understanding of the APAC market. This position offers a competitive salary, performance bonuses, and opportunities to work collaboratively in a dynamic international environment.

Benefits

Competitive salary

Performance-based bonus

Comprehensive benefits package

Access to cutting-edge sales technology

Collaborative international work environment

Qualifications

• 5–11 years of senior leadership experience in customer operations or related fields.
• Proven experience managing teams within the Asia-Pacific region.
• Expert in project and program management.

Responsibilities

• Lead the Customer Operations function for APAC.
• Manage and mentor teams across different functions.
• Develop regional customer engagement strategies.

Skills

Leadership

Customer Operations

Project Management

Data-driven decision making

Communication

Negotiation

Mentoring

Job description

What you will do

As the Director of Corporate Relations, APAC, you will lead and scale all aspects of Customer Operations across the Asia-Pacific region. You will oversee teams responsible for Integrated Products Implementation, Customer Care, Enterprise Program Management, and Customer Engagement. Your mission is to ensure operational excellence, customer satisfaction, and alignment between regional needs and global strategy.

Where you will have impact

• Lead the regional Customer Operations function, owning the operational performance for APAC.
• Manage and mentor teams across Implementation, Customer Care, Enterprise Program Management, and Engagement.
• Build and execute a regional customer engagement strategy to increase satisfaction, retention, and product adoption.
• Localize global processes and best practices to ensure cultural and linguistic relevance for the APAC market.
• Develop and maintain a large-deal onboarding playbook and knowledge base for efficiency and scalability.
• Partner cross-functionally with global and regional teams, including Sales and Account Management, to ensure seamless delivery and customer success.
• Define and track key KPIs such as CSAT, NPS, implementation time, and resolution metrics.
• Lead initiatives to globalize customer care for newly acquired products and establish a regional Champion model.
• Recruit, train, and develop top talent to foster a culture of excellence and accountability.

Who you are

• 5–11 years of senior leadership experience in customer operations, implementation, or related fields.
• Proven experience managing teams and operations within the Asia-Pacific region.
• Demonstrated ability to lead, coach, and develop high-performing, diverse teams.
• Expert in project and program management, including requirements gathering, scope definition, and complex multi-stakeholder delivery.
• Strong business and financial acumen, with P&L management experience and deep APAC market understanding.
• Excellent communication, negotiation, and presentation skills across cultures.
• Analytical and solution-oriented, capable of making data-driven decisions in fast-paced environments.
• Experience in the hospitality or revenue management industry is strongly preferred.
• Entrepreneurial thinker with strong networking skills and the ability to mentor others effectively.

About our team

Our Customer Ops team is a collaborative team across the AMER, APAC and EMEA regions. The team advises and guides our wide array of customers as they map any number of business needs to Lighthouse. We are the faces of Lighthouse - genuinely compassionate, strategic-minded, organized and dedicated. As a member of our team, you'll have the opportunity to work with a dynamic group of professionals, learn from experienced leaders, and contribute to the success of our organization.

What's in it for you?

• Competitive salary and performance-based bonus structure.
• Comprehensive benefits package aligned with the location.
• Opportunity to work with Global sales teams across AMER, EMEA, and APAC.
• Access to cutting-edge sales technology and enablement platforms.
• A collaborative, international work environment with a strong growth trajectory.