Director, Loyalty Strategy Consulting Sales

Mastercard; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A global payment technology company is seeking a Director of Loyalty Strategy Consulting Sales in Singapore. This strategic role involves driving growth in the APAC region by developing new client relationships and tailoring loyalty consulting services. Ideal candidates have strong backgrounds in loyalty, CRM, and digital marketing, along with consultative selling experience. This position offers the opportunity to shape the business direction while engaging with multinational executives.

Qualifications

• Experience in loyalty, CRM, digital marketing, and/or personalization.
• Consulting experience, particularly with financial institutions.
• Ability to break down complex ideas in dynamic situations.

Responsibilities

• Drive growth by identifying new client relationships.
• Develop expertise in loyalty consulting services.
• Own the sale of loyalty consulting services.

Skills

Loyalty, CRM, digital marketing

Executive presence

Consultative selling

Ability to communicate complex ideas

Entrepreneurship

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, Loyalty Strategy Consulting Sales

Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, information and risk management services to financial institutions and merchants worldwide. With its unique category expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the payments lifecycle, MasterCard Advisors addresses the challenges and opportunities of its clients, enhances MasterCard's strategic and tactical performance and establishes MasterCard's global thought‑leadership pre‑eminence.

We are looking for a truly exceptional strategic sales professional to join our Loyalty & Personalization Consulting practice in APAC. Our Practice is one of the fastest‑growing businesses within Mastercard and we are looking for someone to fuel our growth in the region by continuing to drive Business Development in the region. In this role, you will work closely with financial institution clients to understand how our professional services can be tailored to projects that help them achieve their ambitions to drive customer loyalty. This entrepreneurial role is a great opportunity to shape the direction of our regional practice.

• Drive growth: Continue to drive the growth of our business in APAC by identifying and developing new client relationships, and growing our existing relationships
• Provide expertise: Develop a deep understanding of our loyalty consulting services as well as broader industry trends in the payments, financial services, and merchant sectors to tailor our services to match client needs
• Own the sale: Responsible for the sale of our loyalty consulting services including defining the scope, finalizing the price, all done in collaboration with our partners across Sales and Consulting Delivery
• Lead clients: Cultivate lasting relationships with senior clients (VP+) becoming a trusted partner who can be relied upon to deliver sound advice throughout the sales process and during project delivery. This is a unique role where you will balance both Sales and relationship management responsibilities during the delivery of select engagements
• Collaborate effectively: Work in close collaboration with our partners in the region across Sales, Delivery, and Product to ensure we are bringing the best of Mastercard to our clients
• Sales Pipeline management; accountability of running and process pipelines

Requirements

• Experience in loyalty, CRM, digital marketing, and/or personalization at an established bank, brand, and/or top consulting firm
• Experience working as a consultant or other professional services role with experience selling to financial institutions
• Strong executive presence with experience working with regional and multi‑national company executives
• Demonstrated expertise in securing internal buy‑ins and adeptly navigating a complex matrix organization
• Ability to break down and communicate complex ideas in dynamic situations
• History of navigating ambiguity in an unstructured, high‑growth environment
• Understands and can speak to the interaction between business and technology
• High level of entrepreneurship, creativity, ownership, and business acumen

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.