Director, Head of Operations & Risk (Checkout)

Payoneer; Singapore; Hybrid; SGD 100,000 - 125,000; Full time

Job summary

A leading payment service provider seeks a Director Head of Operations & Risk in Singapore to lead operational excellence and risk management. The successful candidate will manage global teams, oversee merchant onboarding, and drive data-driven decisions while ensuring compliance and scalability. Applicants should have at least 10 years of experience in the payments industry, with a strong background in risk frameworks and operations.

Qualifications

• 10 years in operations and/or risk management within the payments industry.
• Proven track record managing global teams across multiple geographies.
• Deep understanding of payment flows and risk frameworks.
• Comfortable with data analytics and technology-driven solutions.
• Ability to think strategically while executing operational details.

Responsibilities

• Manage and develop global teams of operations and risk specialists.
• Oversee merchant onboarding and customer support.
• Build and optimize operational workflows and processes.
• Execute risk policies across underwriting and fraud prevention.
• Resolve critical operational and risk issues quickly.

Skills

Risk Management

Negotation

Operational management

Smartsheets

Strategic Planning

Team Management

Budgeting

Leadership Experience

Program Development

Supervising Experience

Financial Planning

Job description

Role summary

We are looking for an experienced leader to join our Checkout business line as Director Head of Operations & Risk. This role will lead Operations and oversee Risk functions ensuring seamless merchant onboarding, end‑to‑end merchant operation lifecycle responsibility, robust risk controls and scalable processes that support our rapid growth while exceeding Operations & Risk KPIs.

You will roll up your sleeves and work closely with your teams driving operational excellence, implementing risk frameworks and processes and enabling a best‑in‑class merchant experience. The role requires close collaboration with commercial teams, a strong business orientation and a sharp understanding of market needs to ensure our solutions remain competitive and customer‑focused.

Location: Singapore or Israel

Work mode: Hybrid

Employment: Full‑time

What you’ll do

• Lead & Inspire: Manage and develop global teams of operations and risk specialists fostering a culture of accountability, customer centricity and continuous improvement.
• E2E Merchant Operation Lifecycle Responsibility: Oversee merchant onboarding, customer and GTM support, financial operation, chargebacks & pre‑dispute representment and payment optimization.
• Operational Excellence: Build & optimize operational workflows and first‑line merchant support processes. Identify gaps, streamline processes and implement scalable solutions including use of AI & advanced tech tools.
• Risk Leadership: Oversee the execution of risk policies across underwriting, fraud prevention and credit risk management for merchants and buyers in the PSP space.
• Be Hands‑On: Dive into operational and risk processes to ensure critical issues are resolved quickly and effectively.
• Data‑Driven Decisions: Leverage data and analytics to monitor performance, identify trends and drive informed decision‑making across risk and operations.
• Cross‑Functional Collaboration: Partner with Product, Commercial teams and Compliance to align on business objectives, mitigate risks and deliver exceptional merchant experiences.
• Scale for Growth: Build frameworks and processes that enable rapid scaling while maintaining compliance, risk appetite and cost optimisation.
• Budget & Vendor Management: Own team budgets and manage relationships with vendors to ensure cost efficiency and service quality.

Who you are

• Experience: 10 years in operations and / or risk management (underwriting, fraud and credit risk) within the payments industry, preferably at a global PSP.
• Leadership: Proven track record managing global teams (5 FTE) across multiple geographies.
• Expertise: Deep understanding of payment flows, merchant acquiring and risk frameworks.
• Tech‑Savvy: Comfortable with data analytics, automation tools and technology‑driven solutions.
• Strategic & Hands‑On: Ability to think big while executing operational details with precision.
• Communication: Strong stakeholder management and ability to influence at all levels.

Key Skills

• Risk Management
• Negotiation
• Operational management
• Smartsheets
• Strategic Planning
• Team Management
• Budgeting
• Leadership Experience
• Program Development
• Supervising Experience
• Financial Planning

Employment Information

Employment Type: Full Time

Experience: years

Role: Director

Vacancy: 1