Director, Global Financial Ops & Data Operations

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading fintech company in Singapore is seeking an Operations Manager to oversee daily operations related to global customer payments. The role involves improving processes, managing teams, and collaborating with partners. The ideal candidate has experience in customer contact operations, team management, and proficiency in data tools. This position presents a chance to work in a dynamic environment with flexible work options and a commitment to employee development.

Benefits

Competitive salary

Collaborative open office space

Flexible/remote working

Team building events

Qualifications

• Experience in a fast-paced customer operations environment.
• Direct management of teams including performance management.
• Proficiency in data tools is preferred.

Responsibilities

• Manage day-to-day operations and SLAs for global customer payments.
• Identify improvement areas and create efficient processes.
• Liaise with payment partners to enhance customer experience.
• Build processes for new product and territory launches.
• Update payment policies and procedures continuously.

Skills

Customer contact operations experience

Team management and performance development

Communication skills

Payment operations management

Proficiency in Excel/Sheets

Start-up experience

Tools

SQL

Python

Job description

What You'll Do

• Manage day to day operations and SLAs related to global customer payments Investigate and resolve challenges for customers and internal teams related to payments issues

• Work with the commercial, operations and product teams to identify areas of improvement and create and monitor new processes to keep teams as efficient as possible

• Liaise with our payment partners to reduce any friction for customers

• Build out processes required for new product and territory launches

• Create and constantly update payment policies and procedures

What You'll Bring

• Experience with customer contact operations in a fast paced environment.

• Experience with direct management of teams including performance management and development.

• Great verbal and written communication skills.

• Experience in managing a payment operations function (ideally within Financial Services or FinTech)

• Proficiency in data tools including excel/sheets. SQL & Python is preferred but not required.

• Start-up experience preferred

At Airwallex you'll have the ability to make an impact in a rapidly growing, global fintech. You'll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.