Director, Digital Services & Innovation (DSI strategy)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading HR advisory firm is seeking a Director of Digital Services & Innovation in Singapore. The role encompasses strategic leadership, technical delivery, and team management to drive efficiency and innovation across services. Candidates should possess a relevant degree and 10 years of experience in IT services, with strong expertise in managed services platforms. This position offers a competitive salary and a chance to influence digital transformation efforts.

Qualifications

• 10 years of progressive experience in IT services, system integration, or managed services.
• Strong expertise in managed services platforms.
• Familiarity with government procurement processes preferred.

Responsibilities

• Define and execute the DSI strategy in alignment with corporate transformation goals.
• Drive development of internal tools to increase efficiency.
• Lead innovation initiatives for new services.
• Own technical delivery of managed services.
• Partner with Sales teams to support tenders.
• Ensure SLA adherence across all managed services.
• Lead and mentor a multi-disciplinary team.

Education

Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field

Tools

Managed services platforms (EUC, Cloud, Networking, Security)

Job description

Director, Digital Services & Innovation (DSI)

Working Hours: 9am - 6pm (Mon - Fri)

Location: Bedok

Salary: $10k - $12k

Responsibilities:

Strategic Leadership & Service Innovation

• Define and execute the DSI strategy in alignment with corporate transformation goals.
• Drive development of internal tools, bots, and automation platforms to increase efficiency and scalability.
• Lead innovation initiatives, ensuring new services (e.g., EUCMaaS, NMaaS, IFMaaS, Cloud Admin, CyberSaaS) are commercialized and adopted.

Technical Delivery & IP Development

• Own technical delivery of managed services, projects, and service IP development.
• Oversee design, deployment, and lifecycle management of UIC proprietary platforms.
• Maintain a central engineering pool to support cross-BU delivery.

Pre-Sales & Customer Engagement

• Partner with Sales & Pre-Sales teams to support GovTech tenders, enterprise bids, and solution design.
• Provide technical leadership in pre-sales presentations, bid defense, and solutioning workshops.
• Ensure seamless post-sales support and knowledge transfer.

Operational Excellence & SLA Execution

• Ensure SLA adherence across all managed services and project engagements.
• Implement robust monitoring, reporting, and chargeback models to support internal and external accountability.
• Manage resources across Power Platform, Cybersecurity, NOC, Automation, and Project Engineering functions.

People & Team Leadership

• Lead and mentor a multi-disciplinary team of engineers, developers, and analysts.
• Build innovation capacity by fostering a culture of collaboration, creativity, and technical excellence.
• Develop talent pipelines and succession planning for sustainable growth.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field.
• 10 years of progressive experience in IT services, system integration, or managed services.
• Strong expertise in managed services platforms (EUC, Cloud, Networking, Security).
• Familiarity with government procurement processes (GovTech, IMDA) preferred.