Director, Digital Services & Innovation (DSI)

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading HR consultancy in Singapore is looking for an experienced candidate to lead strategic initiatives and technical delivery. The role includes developing internal tools, ensuring SLA adherence, and mentoring a multi-disciplinary team. Candidates should have at least 10 years of relevant experience and a degree in a technical field. Competitive salary range is offered.

Qualifications

• 10 years of experience in IT services, system integration, or managed services.
• Strong expertise in managed services platforms.
• Familiarity with government procurement processes preferred.

Responsibilities

• Define and execute the DSI strategy in alignment with corporate goals.
• Drive development of internal tools and automation platforms.
• Lead innovation initiatives and technical delivery of services.
• Oversee lifecycle management of proprietary platforms.
• Ensure SLA adherence across managed services.

Skills

Leadership in service innovation

Technical delivery management

Pre-sales engagement

Team leadership

Education

Bachelor’s or Master’s in Computer Science, Information Systems, or related field

Job description

Working Hours: 9am - 6pm (Mon - Fri)

Location: Chai Chee

Salary: $10k - $12k

Responsibilities

• Strategic Leadership & Service Innovation: Define and execute the DSI strategy in alignment with corporate transformation goals.
• Drive development of internal tools, bots, and automation platforms to increase efficiency and scalability.
• Lead innovation initiatives, ensuring new services (e.g., EUCMaaS, NMaaS, IFMaaS, Cloud Admin, CyberSaaS) are commercialized and adopted.
• Technical Delivery & IP Development: Own technical delivery of managed services, projects, and service IP development.
• Oversee design, deployment, and lifecycle management of UIC proprietary platforms.
• Maintain a central engineering pool to support cross-BU delivery.
• Pre-Sales & Customer Engagement: Partner with Sales & Pre-Sales teams to support GovTech tenders, enterprise bids, and solution design.
• Provide technical leadership in pre-sales presentations, bid defense, and solutioning workshops.
• Ensure seamless post-sales support and knowledge transfer.
• Operational Excellence & SLA Execution: Ensure SLA adherence across all managed services and project engagements.
• Implement robust monitoring, reporting, and chargeback models to support internal and external accountability.
• Manage resources across Power Platform, Cybersecurity, NOC, Automation, and ProjectEngineering functions.
• People & Team Leadership: Lead and mentor a multi-disciplinary team of engineers, developers, and analysts.
• Build innovation capacity by fostering a culture of collaboration, creativity, and technical excellence.
• Develop talent pipelines and succession planning for sustainable growth.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field.
• 10 years of progressive experience in IT services, system integration, or managed services.
• Strong expertise in managed services platforms (EUC, Cloud, Networking, Security).
• Familiarity with government procurement processes (GovTech, IMDA) preferred.

Chan Kai Wen Reg R23114137
THE SUPREME HR ADVISORY PTE LTD
EA No: 14C7279