Director, Contact Center Operations & Growth

SG MALAYALEES PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading contact center services company in Singapore is seeking a strategic leader to develop operational and financial plans for efficient service delivery. This role involves building strong client relationships, managing escalations, and overseeing budget and profitability. Candidates should be able to lead sales efforts and negotiate contracts effectively. This position offers a dynamic environment with a focus on optimizing operational efficiency.

Responsibilities

• Provide strategic leadership by developing and implementing operational and financial plans.
• Ensure smooth delivery of inbound, outbound, email, chat, and back-office services.
• Build and maintain strong client relationships and manage escalations.
• Oversee budgeting, forecasting, and cost control.
• Lead sales sourcing efforts, negotiate contracts and renewals.

Job description

A leading contact center services company in Singapore is seeking a strategic leader to develop operational and financial plans for efficient service delivery. This role involves building strong client relationships, managing escalations, and overseeing budget and profitability. Candidates should be able to lead sales efforts and negotiate contracts effectively. This position offers a dynamic environment with a focus on optimizing operational efficiency.