Director

UNITED TEST AND ASSEMBLY CENTER LTD; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading semiconductor company in Singapore is looking for an experienced manager to lead their customer service team. The ideal candidate should have at least 8 years of experience in the semiconductor industry, with strong leadership skills and a proven track record in managing customer relations. This role emphasizes building customer loyalty and driving revenue growth, ensuring high customer satisfaction, and developing team capabilities.

Qualifications

• Minimum 8 years in the semiconductor industry with 5 years in managerial position.
• Minimum 10 years working experience in the semiconductor industry with 5 years in managerial position.

Responsibilities

• Execute customer support strategy and develop support solutions.
• Build relationships with strategic customers and manage resources.
• Lead customer service team and drive revenue attainment.

Skills

Customer loyalty development

Team leadership

Business relationship management

Education

Degree in any discipline with at least 8 years’ experience

Diploma with at least 10 years’ experience

Job description

Job Responsibility

• Execute UTAC Customer Support Strategy within site and Corporate driven initiatives
• Develop Strategic Customer Service Support Solutions to achieve customer loyalty and growth in revenue from existing customer base
• Build strong business relationship with KEY strategic customers
• Manage resources (include inter-department resources) to execute business plan and achieve revenue target
• Manages alignment of customer and factory expectations to achieve best customer satisfaction indices with optimum factory support
• Implement and comply to Corporate Customer Service related policy and procedures
• Drives Revenue Attainment and Customer Satisfaction KPI in the Factory
• Lead the Customer Service team to deliver what customers need and to continually improve the team’s efficiency and effectiveness. In addition, to build a positive team culture with strong engagement.
• Manage team resources to ensure adequate staffing and competence levels. Ensure the right calibre of staff are recruited, and in accordance with company policy and procedures.
• Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company’s needs. Set individual objectives, review and assess performance of direct reports via the UTAC Performance Management (UPM) tool.
• Ensure continual upskilling in customer services through evaluation, development and training of staff. Identify learning opportunities and develop Individual Development Plan (IDP) with direct reports to enhance their capabilities.
• Provide mentoring and regular coaching and feedback to team members to achieve their full potential and build bench strength.
• Manage internal stakeholders beyond the team and external stakeholders to achieve shared goals.
• Lead or Pariticipate in key coroproate intiatives that directly involved USG or Customer Service
• Drive Intitiatives with cross functional team leaders for change in areas of automation, productivity and value add contribution

Requirements

• Degree in any discipline with minimum of 8 years’ working experience in semi-conductor industry with 5 years in managerial position
• Diploma in any discipline with minimum of 10 years working experience in semi-conductor industry with 5 years in managerial positio