Direct Sales Advisor - Motor Insurance

TALENT EDGE RECRUITMENT LLP; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A recruitment agency in Singapore is looking for a customer service representative to enhance customer experience. The ideal candidate should possess at least GCE 'O' Level qualifications and have a collaborative spirit. You will be responsible for delivering high-quality service and efficiently handling customer inquiries and complaints. This role offers a chance to work in a team-oriented environment while striving to meet business targets.

Qualifications

• Ability to deliver high-quality service support.
• Proven skills in handling customer complaints effectively.
• Experience in gathering customer feedback and improving processes.

Responsibilities

• Deliver brand promise and quality service to customers.
• Engage and communicate clearly with customers.
• Handle complaints and ensure customer satisfaction.
• Participate in team objectives and process improvements.

Skills

Customer service

Effective communication

Problem-solving

Team player

Education

GCE 'O' Level & Above

Job description

Role & Responsibilities

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• Approach customers at our sales sites, attend to customers' requests in line with policies and procedures, striving for first class experience
• Using simple, clear and concise languages to communicate effectively with customers
• Actively listen and probe questions to accurately advise customise solutions based on customer's needs and requirements
• Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to achieve our sale target
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers' satisfaction
• Being customer centric - Gather customers' feedback, ideas and suggestions to bring the team/organisation be closer to our customers
• Actively participate in process improvement sessions, providing constructive feedback and suggestions
• Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
• Work towards the team's objectives and demonstrate commitment to achieve business targets and personal goals.
• Perform other duties as assigned by immediate supervisor

Requirements

• GCE 'O' Level & Above
• BCP & PGI certification (we welcome applicants without these certifications too!)
• An appreciation for team-based environment

Kindly apply online or send your application to mailto:[e-mail]

EA: 15C7572

ID: R23115267