Digital Village, Manager

KPMG Services Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading consulting firm in Singapore is seeking an experienced Innovation Manager to drive user-centric solutions. In this role, you'll lead workshops, facilitate ideation, and work collaboratively with clients to enhance their digital experiences. The ideal candidate will have over 5 years of experience, with strong knowledge of Design Thinking and GenAI integration in design processes. Join a dynamic team dedicated to innovation and creativity.

Benefits

Flexible working framework

Diverse and inclusive workplace

Support for personal growth

Qualifications

• Minimum 5+ years of experience, with a focus on client-facing roles.
• Proven expertise in Design Thinking and delivering end-to-end design solutions.
• Strong experience with GenAI in design processes.

Responsibilities

• Conduct user research and present insights to stakeholders.
• Lead client workshops and drive ideation and prototyping.
• Collaborate with Product and Development teams.

Skills

Design Thinking

User-centered design

GenAI integration

Prototyping

Facilitation

Job description

At Digital Village, we are innovators constantly looking into the “new new.” We believe in designing to bring tangible value and drive adoption, focusing on user-centric solutions. Our team is passionate about leveraging GenAI and intelligence-driven design to create breakthrough products that drive real business impact. We are looking for aspiring design leaders who want to grow professionally, have a vision for AI-driven design, and are committed to making a difference by understanding and adapting to the fundamental shifts in design from traditional digital design to intelligence design.

Roles & Responsibilities:

As an Innovation Manager, you’ll bring your passion for human-centered design and transformation to create innovative, user-centric solutions. You’ll lead client workshops, conduct discovery sessions, and drive ideation and prototyping to help clients realize their digital potential. Working within a dynamic team, you will turn complex challenges into seamless user experiences, focusing on enhancing productivity and adoption.

• Conduct user research and present insights to stakeholders (e.g., Personas, Journey Maps, Ethnographic Research)
• Facilitate ideation, prototyping, and validation workshops with clients and their teams
• Design user flows, ensuring a clear, compelling narrative
• Guide the refinement of products, services, and business models based on user feedback
• Collaborate with Product and Development teams to deliver scalable design solutions
• Drive innovation through design sprints, workshops, and client engagement
• Manage UI/UX patterns within Design Systems and ensure best practices across all projects
• Contribute to a positive, creative culture within Digital Village through collaborative initiatives

Experience & Skills Required:

• Minimum 5+ years of experience, with a focus on client-facing roles in consulting or similar environments
• Proven expertise in Design Thinking and delivering end-to-end design solutions that meet user needs
• Strong experience with GenAI in design processes and the ability to integrate emerging AI technologies into UX solutions
• Industry experience in across different sectors including, financial services, risk and audit, supply chain management or customer engagement
• Knowledge, training, or experience with emerging technologies
• Skilled in designing for complex workflows and multi-disciplinary teams across mobile, desktop, and responsive platforms
• Familiar with design systems, information architecture, and managing user flows for enterprise-level designs
• Passionate about user-centered design, usability, and delivering delightful experiences

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.