Digital Service Engineer

Johnson Controls; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global technology leader in Singapore is seeking a Digital Service Engineer. In this role, you will provide technical support for digital solutions and manage project deliverables. Ideal candidates should have strong analytics skills and a diploma or degree. This opportunity includes a competitive salary and a collaborative team environment.

Benefits

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package

On-the-job/cross-training opportunities

Qualifications

• Cultural change management experience is a plus.
• Ability to manage multiple projects effectively and efficiently.
• Entry-level candidates are welcome to apply.

Responsibilities

• Provide technical support to customers and the Integration Lead.
• Plan, execute, monitor, and control project deliverables.
• Perform diagnostics on Digital Platform and data health checks.

Skills

Strong analytics skills for HVAC and BMS

Excellent verbal and written communication skills

Strong project management skills

Detail oriented and analytical

Self-starter with customer-centric mindset

Education

Diploma / Degree or equivalent experience

Tools

Microsoft PowerBI

Network Knowledge

Job description

Who we are

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

The Digital Service Engineer / Assistant Digital Service Engineer will be responsible to provide Technical support to customer and the Integration Lead for JCI’s Digital Solutions Implementation. The engineer will provide business intelligence and strategic planning support for business segments or the company at large. He/She will work on assignments that involve moderately complex to complex deployment and needs understanding of Building Systems such as HVAC, BMS (Building Management System), Fire and Security, Cloud platform and Networking.

How you will do it:

• Plan, Execute, Monitor & control project deliverables from inception to closure.
• Monitor and ensure code quality, design for security, Architectural consistency.
• Focus on quality assurance & quality control activities to reduce rework & variances.
• Responsible for managing the quality of deliverables for service and products ensuring the CMMi3 standards are applied.
• Manage requirements, minimize gaps, and ensure on-time deliveries with zero critical defects.
• Work closely with the Delivery team to manage Customer Value discovery, gaps in implementation, and Customer adoption of JCI solution.
• Coordinate with the different segment / team locally, Offshore team and communicate with the customers.
• Perform Diagnostics leveraging on Digital Platform identification, detection and diagnosis.
• Perform Generation of Reports for Weekly/Monthly/Quarterly Maintenance.
• Perform Data integrity checks on Digital Platform, to ensure that Data Collected are in good healthy state.
• Perform Customer Engagement with Customers, with building improvement, identified using Digital Platform.
• Perform Data Health and error identification on Digital Platform.

What we look for:

• Diploma / Degree or equivalent experience.
• Experience with cultural change management is a plus.
• Strong analytics skills for HVAC, BMS, fire and security service industrial.
• Ability to impact operations and effect changes.
• Detail oriented, analytical, and inquisitive.
• Ability to work independently and with others.
• Extremely organized with strong time-management skills.
• Ability to work across multiple teams and assert cross-functional influence.
• Excellent verbal and written communication skills.
• Strong project management skills: ability to manage multiple projects with great time management and prioritization skills.
• Self-starter with strong customer centric mindset and can-do attitude, providing a great experience in all interactions.
• Ability to work in fast-paced team environment with quick problem-solving skills.
• Working with sales team in an enablement function.
• Demonstrated ability to work in a cross-matrixed organization influencing cross-functional teams to achieve outcomes.
• Ability to work in unstructured environments and situations providing self-direction and self-motivation.
• Microsoft PowerBI knowledge is a plus.
• Network Knowledge is a plus.
• Entry level candidates are welcome to apply.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.