Digital Sales Executive - Chat Sales

Singtel Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading telecommunications firm in Singapore is looking for a sales professional to develop and implement effective sales strategies and engage customers across various channels. The ideal candidate will have exceptional communication and negotiation skills, a proven sales track record, and familiarity with CRM systems. Work flexibility and experience in sales are advantageous. The role offers a full suite of health and wellness benefits, ongoing training, and opportunities for internal mobility.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Proven track record of achieving sales targets.
• Comfortable working on occasional Saturdays.
• Prior experience in sales is advantageous.

Responsibilities

• Develop and implement sales strategies to exceed targets.
• Engage customers via various channels.
• Cultivate relationships with VIP clients.

Skills

Sales strategies

Communication skills

Negotiation skills

CRM software

Interpersonal skills

Flexibility

Persuasion skills

Education

Min N/O/A Level, bonus if have Diploma

Tools

Sales tracking tools

CRM software

Job description

Be a Part of Something BIG!

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…«Hello BIG Possibilities».

Make an Impact by

• Develop and implement effective sales strategies to meet and exceed assigned targets.
• Regularly review performance against goals, analyze trends, and adjust strategies as needed.

Upsell Higher-Value Products

• Identify opportunities to upsell and cross-sell premium products or services to existing customers.
• Apply persuasive selling techniques to clearly communicate the value proposition.
• Demonstrate strong product knowledge and understanding of customer needs to drive upselling.

Engage Customers Across Multiple Channels

• Proactively connect with customers via chat, calls, emails, and other channels to address inquiries, share product information, and offer personalized recommendations.
• Build rapport to enhance satisfaction and loyalty, fostering long-term relationships.

Provide Feedback on Sales Promotions and Campaigns

• Collect customer feedback on promotions, campaigns, and product offerings.
• Share insights and recommendations to improve promotional strategies based on customer responses and market trends.

Adhere to Sales Processes

• Follow established sales protocols to ensure consistency and efficiency.
• Maintain accurate records of activities, interactions, and transactions using CRM systems or designated tools.

Handle VIP Clients (SE2)

• Cultivate strong relationships with key VIP clients, delivering personalized attention and exceptional service.
• Act as the primary point of contact for VIP clients, addressing inquiries, resolving issues, and ensuring a seamless experience.

Skills for Success

• Min N/O/A Level, bonus if have Diploma in any discipline
• Proven track record of achieving sales targets and driving revenue growth.
• Comfortable to work on occasional Saturdays (will be compensated with off‑in‑lieu)
• Excellent communication and interpersonal skills, with the ability to build rapport and influence customers effectively.
• Strong negotiation and persuasion skills.
• Familiarity with CRM software and sales tracking tools.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Flexibility to adapt to changing priorities and market dynamics.
• Prior experience in sales, preferably in a similar industry, is advantageous.

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!