Digital Project & Account Manager

ALEPH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global digital solutions company is seeking a well-rounded delivery associate in Singapore. This role involves project coordination, business analysis, and light account management in a creative agency environment. Ideal candidates will have experience in digital delivery processes, managing client engagements, and supporting multidisciplinary teams throughout the product lifecycle. An attractive compensation package and growth opportunities are offered.

Benefits

Competitive salary

Medical insurance

Yearly performance reward

Learning and development opportunities

Fast-paced work culture

Qualifications

• 5-8 years of relevant experience, preferably in consulting or creative tech.
• Familiarity with Agile workflows including user stories and sprint ceremonies.
• Confidence in client-facing roles, tracking feedback, and maintaining communication.

Responsibilities

• Drive day-to-day delivery across web and mobile UI/UX projects.
• Maintain project documentation such as meeting notes and delivery trackers.
• Serve as client liaison, capturing feedback and supporting alignment.

Skills

Project Coordination

Business Analysis

Stakeholder Management

User Experience Design

Digital Delivery Processes

Tools

Jira

Confluence

Job description

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

We’re seeking a well-rounded delivery associate who can straddle project coordination, business analysis, and light account management—especially in agency-style environments where creative, tech, and client teams work hand-in-hand. The ideal candidate is not expected to be deeply technical but should be confident navigating digital delivery processes, handling stakeholder alignment, managing structured documentation, and supporting multidisciplinary teams across design, UX, and development.

This role is well-suited for someone with experience in experience-led delivery environments—such as digital studios, consulting firms, or creative tech agencies—where web and mobile products are built with close collaboration between design and tech teams. You’ll have exposure across the entire product lifecycle, from client requirement gathering to wireframe reviews, QA coordination, and delivery rollout.

You’ll also play a key role in managing day-to-day client engagement—owning timelines, ensuring milestone closures, coordinating sign-offs, and escalating blockers where needed. The role requires someone who is just as comfortable following up with stakeholders as they are maintaining delivery momentum across internal squads.

Key Responsibilities

• Work closely with design, tech, and strategy teams to drive day-to-day delivery across web, mobile, and UI/UX-heavy projects.
• Act as a key coordination point for internal teams and external stakeholders to ensure clarity of scope, timelines, and outcomes.
• Maintain structured project documentation including meeting notes, delivery trackers, user stories, and business requirements.
• Translate business goals into delivery-ready tickets using tools like Jira and Confluence—ensuring clarity for developers and designers alike.
• Serve as the client-facing liaison on smaller projects—facilitating feedback loops, capturing evolving needs, and supporting scope alignment.
• Track and follow up on key project milestones—driving sign-offs, ensuring dependencies are resolved, and escalating delays to stakeholders.
• Support account health by ensuring timely delivery of client-side assets, clarifying scope changes, and maintaining transparent communication.
• Support sprint planning, backlog grooming, and QA/UAT cycles through proactive follow-ups and structured reporting.
• Review wireframes, design outputs, and tech handovers for completeness, feasibility, and alignment with business requirements.

Prerequisites

• Relevant experience for 5-8 years.
• Experience working in consulting studios, creative tech environments and/or digital agencies, delivering digital platforms, mobile apps, or UX-led projects.
• Familiarity with account management responsibilities—such as maintaining client satisfaction, tracking deliverables tied to scope and budget, supporting invoicing or milestone billing, and contributing to account growth or renewal discussions where relevant.
• Confidence working in client-facing roles—gathering business requirements, tracking feedback, and maintaining ongoing communication.
• Demonstrated ability to follow through on project deliverables and drive milestone completion with both internal and client stakeholders.
• Familiarity with Agile workflows—writing user stories, managing backlogs, tracking velocity, and participating in sprint ceremonies.
• Working knowledge of UI/UX or experience design processes, and how these link to development and QA efforts.
• Ability to manage multiple small-to-mid-sized projects, with structured follow-through and attention to delivery health.
• Conceptual understanding of MarTech tools like GA4, GTM, or Adobe Target (delivery context only).

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• Yearly reward based on performance
• A solid team behind you: great people who love what they do
• A fun and a fast paced culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences.

Get in touch

Please visit www.aleph-labs.com or drop us an email at [e-mail].

Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.