Digital Product Owner: Chatbot & App Experience

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading wildlife destination in Singapore is seeking an Assistant Manager, Digital Product Owner. You will oversee the operations and delivery of the Chatbot and Mandai App, ensuring they align with guest engagement strategies. The ideal candidate has a Bachelor's degree and 3-5 years of experience in digital product management. This role offers the chance to work with innovative AI-driven products and enhance user experiences across digital platforms.

Benefits

Opportunity to shape digital guest experiences

Exposure to AI-driven products

Collaborative, growth-oriented environment

Qualifications

• 3-5 years of experience in digital product management, operations, or equivalent.
• Familiarity with chatbot platforms and mobile apps preferred.
• Ability to work in a fast-paced, cross-functional environment.

Responsibilities

• Support day-to-day operations of the Chatbot and Mandai App.
• Champion the guest perspective ensuring usability.
• Track and analyze product usage and feedback.
• Partner with internal stakeholders for alignment on product features.
• Support incident management for chatbot and app.

Skills

Analytical skills

Stakeholder management

Problem-solving

Digital product metrics interpretation

Education

Bachelor’s degree in Business, Digital Media, IT, or related field

Tools

Chatbot platforms

Mobile apps

Conversational AI solutions

Job description

A leading wildlife destination in Singapore is seeking an Assistant Manager, Digital Product Owner. You will oversee the operations and delivery of the Chatbot and Mandai App, ensuring they align with guest engagement strategies. The ideal candidate has a Bachelor's degree and 3-5 years of experience in digital product management. This role offers the chance to work with innovative AI-driven products and enhance user experiences across digital platforms.