Digital Product Manager

HSBC BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Digital Product Manager to oversee the product lifecycle and drive improvements across customer experiences. This role demands strong digital product management skills, stakeholder engagement, and a blend of technical and business acumen. Candidates should have experience in using agile methodologies and be proficient with tools like Confluence and Jira. This opportunity offers a dynamic work environment with continuous professional development and growth potential.

Benefits

Continuous professional development

Flexible working

Inclusive and diverse environment

Qualifications

• Advanced Digital Product Management experience in building and launching new products and journeys.
• Proven experience in designing products and creating best in class experiences.
• Blend of business and technical knowledge, with the ability to drive strategy into action.

Responsibilities

• Accountable for the end-to-end Digital Product lifecycle.
• Drive the Digital Product Roadmap to enhance customer journeys.
• Work with stakeholders to define product and onboarding journey.

Skills

Digital Product Management experience

Design thinking

Agile methodologies

Data & Management Information

Stakeholder relationship building

Analytical skills

Tools

Confluence

Jira

Adobe Analytics

Job description

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a Digital Product Manager.

In this role you will be:

• Accountable for the end-to-end Digital Product lifecycle ensuring the maximum Return OnInvestment (ROI) is achieved
• Driving the Digital Product Roadmap to enhance, expose and optimize our customer journeys. Define the future products and the new items HSBC Singapore should be working on, whilst putting together the robust Business Case to show the commercial benefits of launching it
• Acting as owner/champion for one or more Digital products. Selects, adopts and adapts appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) or adaptive (iterative/agile) approaches
• Working with stakeholders across local market including Data & Analytics, Business Owners, Risk Stewards and Global colleagues to define the product and journey
• Using customer insight and data define and drive improvement opportunities across customer experience, commercial product sales and digitally native capabilities
• Defining functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement
• Refining the overall digital experience for new capabilities in partnership with Marketing, Proposition, and other key stakeholders
• Researching new technologies & services, assess competitors, new entrants, and review digital regulations and put recommendations forward for new capabilities

To be successful you will need:

• Advanced Digital Product Management experience in building and launching new products and journeys
• Proven experience in designing products and holistic customer experiences whilst having a passion for creating best in class experiences. Along with experience in the use of design thinking, lean start-up and agile methodologies
• Possess a blend of business and technical knowledge whilst having the ability to drive strategy into action along with ability to formulate and execute key artifacts such as Product Roadmaps and Business Cases
• An entrepreneurial drive to investigate and figure out why things happen using Data & Management Information (MI) whilst having the ability to put robust Business Cases together to justify why the problem needs solving; using tools such as Confluence, Jira, Adobe Analytics in addition to analytical and presentation skills is a plus
• Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organization
• Experience of Payments & Foreign Exchange Products and understanding of the external digital market is a strong advantage

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.