Digital Operations Engineer

Chubb Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global insurance provider seeks a Digital Operations Engineer for its Singapore office. This role involves providing technical support across end-user devices, network infrastructure, and server environments. The ideal candidate will possess strong troubleshooting skills and hands-on experience with enterprise systems. You'll work closely with HQ IT teams and vendors to ensure smooth operations. This position requires excellent communication skills and the ability to work both independently and collaboratively.

Qualifications

• Strong knowledge in supporting Windows, iOS, Android, and Microsoft 365 Services.
• Hands-on experience with network troubleshooting and end-user device support.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide onsite and remote support for end users across Chubb Singapore offices.
• Support local network infrastructure and servers in coordination with regional teams.
• Track and manage all support activities using the organization’s ticketing system.
• Participate in local and global IT projects, providing insights and hands-on support.

Skills

Windows support

iOS support

Android support

Microsoft 365 Services

Network troubleshooting

End-user device support

Server environments

Analytical skills

Problem-solving abilities

Tools

Ticketing systems

IT service management tools

Job description

Job Summary:

The Digital Operations Engineer will provide comprehensive technical support across end‑user devices, network infrastructure, and server environments for Chubb Singapore offices and remote sites. This role requires strong troubleshooting skills, hands‑on experience with enterprise systems, and the ability to work closely with HQ IT teams, vendors, and business users to ensure smooth IT operations.

End-User & IT Support

• Provide onsite and remote support for end users across Chubb Singapore offices and site locations.
• Deliver technical support for Windows OS, iOS, Android, and enterprise services including File & Print, Office 365 (Outlook, Office Suite, SharePoint, OneDrive, Teams).
• Implement application deployments, software upgrades, and perform troubleshooting and fine‑tuning for end users.
• Provide user onboarding, training, and guidance when required.
• Laptop Build with latest operating system
• Laptop Hardware skill to replace RAM, SSD and Battery

Systems, Network & Server Support

• Support local network infrastructure, servers, and related components in coordination with regional and HQ teams.
• Collaborate with HQ IT on system-related matters, global projects, and escalations.

Operations, Documentation & Asset Management

• Track, document, and manage all support activities using the organization’s ticketing system.
• Monitor and maintain IT asset inventory, including performing tech refresh cycles at defined intervals.
• Ensure timely resolution of issues, proactively identifying recurring problems and proposing solutions.

Project Participation

• Participate in local and global IT projects, providing system recommendations, technical insights, and hands‑on support.
• Work with external vendors and service providers to deploy new systems, manage escalations, and troubleshoot issues in a timely manner.

Other Responsibilities

• Assist in ad‑hoc tasks and assignments as directed by the IT Manager.

REQUIREMENTS

Technical Skills

• Strong knowledge in supporting Windows, iOS/Android, and Microsoft 365 Services.
• Hands‑on experience with network troubleshooting, end‑user device support, and server environments.
• Familiarity with ticketing and IT service management tools.

Additional Advantages

• Mastermind (security monitoring system) knowledge will be a strong advantage.
• Project experience involving SAP or integration support is highly beneficial.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently and collaboratively in a fast‑paced environment.