Digital Operations Director & Commercial Cleaning Services

SOFTBANK ROBOTICS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Digital Operations Director to lead operational performance and drive digital transformation strategies. You will oversee nationwide cleaning operations and implement innovative solutions, enhancing efficiency through robotics and digital tools. The ideal candidate will have a strong background in operational leadership and client relationship management, aiming to modernize processes and boost profitability in the commercial cleaning sector.

Qualifications

• Proven experience in strategic leadership and operational management.
• Expertise in digital tools, platforms, and robotic systems.
• Strong communication and relationship management skills.

Responsibilities

• Develop and execute operations and digital strategy.
• Oversee nationwide cleaning operations and service delivery.
• Drive digital transformation initiatives and training.

Skills

Operational leadership

Digital transformation expertise

Client relationship management

Safety and compliance knowledge

Change management

Education

Bachelor's degree in a relevant field

Tools

Digital tools and platforms

Robotic systems

IoT solutions

Job description

The Digital Operations Director is a pivotal senior leadership role combining operational leadership with digital transformation expertise. This position is responsible for end-to-end operational performance, service delivery excellence, commercial success, and the company’s digitalization agenda in the commercial cleaning services sector.

The Digital Operations Director will oversee nationwide cleaning operations across multiple client sites while driving the adoption of digital tools, platforms, and robotics to modernize processes, reduce costs, enhance efficiency, and enable scalable growth. This includes leading initiatives to replace manual tools and workflows with integrated digital systems and expanding the use of cleaning robots, IoT-enabled equipment and digital solutions.

Reporting directly to the CEO, the Digital Operations Director will drive operational profitability, manpower optimization, client satisfaction, and technological innovation, transforming a traditional, manual-heavy operation into a data-driven, tech-enabled business

Key Responsibilities

1. Strategic Leadership & Digital Transformation

• Develop and execute the company’s overall operations and digital strategy aligned with growth, profitability, and scalability targets.
• Lead nationwide operations transformation, including digitalization initiatives and robotics/IoT integration to improve visibility, accountability, and efficiency.
• Oversee company-wide operational P&L, cost control, margins, resource allocation, and pricing strategy.
• Drive the implementation of digital solutions for all operation aspects, such as manpower management, task tracking, inventory control, quality assurance, and reporting.
• Governance over safety, ISO standards, robotics/IoT device adoption and management, and ongoing digital and technological enhancements.
• Support business development, client partnerships, and organizational development with data-driven insights.

2. Operational Management

• Oversee daily cleaning operations across commercial sites including offices, retail outlets, malls, and corporate facilities.
• Plan and coordinate manpower deployment, site rosters, andlogistics to ensure smooth service delivery.
• Manage and maintain cleaning consumables, tools, equipmentinventory and the fleet of robotics and digital devices across alllocations.
• Supervise the operation and maintenance of the company’s robots,digital devices and equipment fleet.
• Conduct regular site inspections to ensure quality, compliance,and adherence to cleaning standards and client requirements.
• Develop and implement cleaning Standard Operating Procedures(SOPs), digitized checklists, and workflows to ensure consistency andefficiency across sites.
• Ensure seamless integration of digital tools and robotics intofronline operations for cleaners, supervisors, and managers.

3. Financial & Contract Performance

• Be accountable for overall operational profitability througheffective cost management, inventory control, manpower optimization, andcontract pricing.
• Monitor budgets, resource utilization, productivity financialvariances to meet financial targets.
• Support contract renewals and assist in the preparation ofquotations and tenders for new business opportunities.
• Work closely with Finance to track costs, analyze variances,and report operational performance.

4. People Leadership & Development

• Lead and manage operations managers, cleaning supervisors,janitorial teams, and any digital/technology developers or support staffs.
• Oversee recruitment, scheduling, attendance, and performanceevaluation and training.
• Build a high-performance culture blending operationaldiscipline with digital adoption and technological innovation.
• Drive change management to ensure smooth rollout of digitaltools and robotics across a non-tech-savvy workforce.
• Develop training programs on safety, quality, digital tools,robotics operation, and professional conduct.

5. Client Relationship & Quality Assurance

• Build and maintain executive-level relationships with keycommercial clients.
• Serve as primary escalation point for operational and serviceissues, leveraging digital tools and reporting for transparency.
• Respond promptly to client requests, complaints, and servicerecovery situations with professionalism.
• Conduct client review meetings and present site performancereports as required.
• Ensure service delivery meets or exceeds agreed Key PerformanceIndicators (KPIs) and Service Level Agreements (SLAs), supported by datafrom digital platforms and robotic performance.

6. Compliance, Safety & Technology Governance

• Champion workplace safety, environmental hygiene, andregulatory compliance across all sites.
• Lead incident investigations, risk assessments, and safetytraining.
• Oversee technical architecture, data security, scalability, anduse-centric design of digital solutions.
• Evaluate and integrate emerging technologies (e.g. AI, IoT,robotics) while prioritizing practical and cost-effective implementations