Digital Business Analyst (ServiceNow Platform)

COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a candidate to drive digital transformation projects. The role involves leading requirements gathering, guiding technology selection, and overseeing implementation strategies, particularly using the ServiceNow platform. Applicants should have a degree in IT, with a minimum of 4 years’ experience in digital transformation and a proven track record in service implementations. Strong analytical and stakeholder management skills are essential for success in this position.

Qualifications

• Minimum 4 years of relevant experience in digital transformation projects.
• Proven track record of at least 2 successful ServiceNow implementations.
• Strong background in enterprise SaaS platforms, particularly ServiceNow.

Responsibilities

• Lead requirements gathering through human-centric design methods and visual techniques.
• Guide technology selection and implementation strategies aligned with client’s architectural principles.
• Create detailed user stories, functional specifications, and acceptance criteria.

Skills

Analytical skills

Stakeholder management

Problem-solving

Workshop leadership

Collaboration

Education

Diploma/Degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Agile methodologies

Job description

Key Responsibilities

Strategic Planning & Analysis

• Lead requirements gathering through human‑centric design methods and visual techniques
• Conduct thorough analysis of current systems and processes to identify improvement opportunities
• Develop strategic roadmaps for digital transformation initiatives
• Apply Design Thinking methodologies to create innovative solutions for complex government challenges

Technical Leadership

• Guide technology selection and implementation strategies aligned with client’s architectural principles
• Evaluate and recommend appropriate development approaches (Outsourced, Co‑Sourced, or In‑house)
• Ensure solutions comply with cloud‑based architecture standards and SG Tech Stack requirements

Project Delivery

• Create detailed user stories, functional specifications, and acceptance criteria
• Oversee platform configuration, customisation, and integration
• Manage solution deployment and ensure smooth operational transition
• Lead impact analysis for change requests and continuous improvements
• Facilitate knowledge transfer through workshops and training sessions

Stakeholder Management

• Build strong relationships with client’s stakeholders and cross‑functional teams
• Lead discovery workshops and requirements gathering sessions
• Drive user adoption through effective communication and training
• Collaborate with technical teams to resolve operational challenges

Required Qualifications & Experience

Education & Professional Experience

• Diploma/Degree in Computer Science, Information Technology, or related field
• Minimum 4 years of relevant experience in digital transformation projects
• Proven track record of at least 2 successful ServiceNow implementations
• Strong background in enterprise SaaS platforms (ServiceNow expertise required)

Technical Competencies

• Proficiency in ServiceNow platform configuration and customization
• Experience with Agile methodologies and product‑centric delivery
• Understanding of cloud architecture and modern development practices
• Working knowledge of AI tools and emerging technologies
• Experience in process automation and system integration

Essential Skills

• Advanced analytical and problem‑solving capabilities
• Strong facilitation and workshop leadership abilities
• Excellent stakeholder management and communication skills
• Proven ability to influence and drive change
• Experience in government or large enterprise digital transformation

Personal Attributes

• Self‑motivated with a strong drive for results
• Analytical mindset with attention to detail
• Adaptable and quick to learn new technologies
• Strong team player with excellent collaboration skills
• Innovative thinking and creative problem‑solving approach