Digital Business Analyst (JH)

USER Experience Researchers Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A government agency in Singapore is seeking a Digital Business Analyst to join their GovTech project team. The role involves collaborating with stakeholders, defining user requirements, and overseeing testing activities. Ideal candidates will have at least 5 years of experience, a degree in a related field, and strong communication skills. Residents of Singapore or PR only.

Qualifications

• Minimum 5 years of working experience as IT Consultant.
• Experience in full software or product development cycles, preferably Agile.
• Consulting or Business Analysis experience.

Responsibilities

• Collaborate with stakeholders and technical teams to ensure solutions meet needs.
• Define and manage user stories and requirements aligned with business objectives.
• Oversee planning and execution of testing activities.

Skills

Analytical skills

Problem-solving skills

Excellent communication skills

Understanding of Agile methodologies

Education

Degree or Diploma in Computer Science or related field

Tools

PEGA Cloud

AWS

Azure

Postman

Microsoft Excel

Job description

Overview

About the job Digital Business Analyst (JH)

Digital Business Analyst

As a Business Analyst, you will be working in a Government Agency as a key member of the GovTech project team, comprising the Project Manager, Solution Architect (where applicable) and the Cloud Infrastructure Engineer, to deliver ICT capabilities to realise Singapores vision of a Smart Nation.

Your primary focus will be on the Business Requirements and Functional Solution aspects of the project. In this role, you will be working on a range of tasks including the following:

• Collaborate with business stakeholders and cross-functional technical teams including architects, developers, DevOps, data analyst, and vendors to ensure solutions meet business needs, technical feasibility, and compliance requirements.
• Lead stakeholder engagement to understand user journeys, operational requirements, and business pain points, translating these into strategic business cases and detailed solution requirements.
• Define and manage user stories, functional and non-functional requirements, technical specifications, and acceptance criteria, maintaining traceability aligned with business objectives.
• Define and oversee authentication, authorization, and security requirements to ensure system integrity and compliance with security policies.
• Lead requirements for data ingestion, batch processing, integration, and analytics, ensuring reliable, timely, and high-quality data flow across systems.
• Facilitate CI/CD pipeline support, server maintenance coordination, and timely vulnerability patching in partnership with infrastructure and DevOps teams to maintain system stability and security.
• Oversee planning and coordination of testing activities including user acceptance testing (UAT) and system testing to validate that solutions meet acceptance criteria.
• Evaluate change requests, analyze business and technical impact, prioritize with stakeholders, and drive continuous improvement initiatives.
• Serve as a liaison and communicator across business, technical, vendor, and support teams to manage expectations, risks, and governance throughout project and operational lifecycles.

Knowledge and Skills

As a Business Analyst, you need to have:

• Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline.
• Minimum 5 years of working experience as IT Consultant
• Participated in full software or product development cycles, preferably using Agile
• Proven experience in IT business analysis, application solutioning and design, and testing
• Strong analytical, conceptualisation and problem-solving skills
• Consulting or Business Analysis experience
• Business Analysis certification (Certification of Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP)) is a plus
• Exposure to cloud environments (PEGA Cloud, AWS, Azure)
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

Advantages

Advantageous to have 1 of the following:

• Experience or proven track record of leading data and video analytics projects, particularly involving platforms like SAS Viya, SenseTime, or similar advanced analytics and AI/video analytics tools.
• Experience in using Open Government Products such as FORMSG, Plumber, Postman and Microsoft Excel tool and formulas (vlookup, sort, pivot table)
• Experience in design and develop enterprise-grade PEGA applications using App Studio for low-code development, rapid prototyping and Dev Studio for advanced rule creation, integration and configuration. Experience in building case types, work flows, UI, data pages, decision tables and data transforms is a plus.

Note: Due to sensitivity of system, only Singaporean or Singapore PR should apply.