Digital Ambassador (1 year contract)

AMBITION GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A banking services firm in Singapore is seeking candidates for a role focused on assisting customers with banking services and promoting digital banking options. Ideal candidates will have strong communication skills, a background in customer service, and familiarity with digital platforms. Responsibilities include troubleshooting and building customer relationships. Competitive candidates are tech-savvy and proactive.

Qualifications

• Prior customer service experience preferred.
• Familiarity with digital banking platforms is a strong asset.
• Ability to simplify technical information.

Responsibilities

• Assist customers with banking services and inquiries.
• Promote digital banking options including mobile apps.
• Troubleshoot digital banking issues.
• Build strong customer relationships.

Skills

Customer service experience

Strong communication skills

Tech-savvy

Proactive issue resolution

Education

Higher Nitec or Diploma or equivalent

Job description

Responsibilities

• Assist customers with banking services, inquiries, and digital platforms, providing guidance on self-service tools.
• Promote and educate customers on digital banking options, including mobile apps, online banking, and cashless payments.
• Troubleshoot digital banking issues and escalate complex cases as needed.
• Stay updated on banking products and digital features to offer relevant solutions.
• Build strong customer relationships and gather feedback to improve digital services.

Requirements

• Higher Nitec, Diploma or equivalent; prior customer service experience preferred.
• Familiarity with digital banking platforms or technology support is a strong asset.
• Strong communication skills with the ability to simplify technical information.
• Tech-savvy, customer-focused, and proactive in resolving issues.
• Ability to work both independently and in a team; multilingual skills are a plus.

If you have what it takes, please send your resume to [e-mail] or click APPLY NOW. For more information, please visit www.ambition.com.sg. Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified. Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023