Desktop Support Engineer (Junior Level)

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company is seeking a Desktop Engineer in Singapore to provide desktop support, ensuring compliance of software and operations. The ideal candidate should have a diploma/ITE qualification, experience in desktop support, and knowledge of Microsoft Windows 10 and Office 365. Relevant certifications such as CompTIA A+ or Microsoft Certified are preferred. Strong communication skills and the ability to work under pressure are essential for this role.

Qualifications

• Min. ITE/Diploma graduate with 1 year experience in desktop support.
• Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience.

Responsibilities

• Perform Desktop Support services to users.
• Perform imaging/re-imaging.
• Perform asset inventories.
• Technical escalation to 3rd party vendor.
• Update and create work instructions and procedures.

Skills

Desktop Support

Microsoft Windows 10

Microsoft Office 365

Communication Skills

Coordination Skills

Education

ITE/Diploma

Tools

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Job description

Overview

As a Desktop Engineer, you will provide the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards and timely manner. The broad area of your job responsibilities will cover the following:

Responsibilities

• Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Ideal candidate should possess the following

• Min. ITE/Diploma graduate with 1 year experience in desktop support
• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• possess at least one (1) of the following certifications or their equivalent:
• • CompTIA A+;
  • CompTIA Security+;
  • CompTIA Network+;
  • Microsoft Certified: Windows Client; and
  • Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers