Desktop Support Engineer II - End-User IT & AD

CAL4CARE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech support company in Singapore is seeking a Level 1 Desktop Support Specialist. The successful candidate will provide first-line technical support for hardware and software issues, manage user accounts in Active Directory, and assist with Microsoft Office and Google Workspace applications. Strong troubleshooting and excellent communication skills are required. Candidates with relevant certifications will be preferred. This position fosters a collaborative IT environment aiming to increase efficiency and user satisfaction.

Qualifications

• Proven experience as a Level 1 Desktop Support Specialist or similar role.
• Solid understanding of desktop operating systems (Windows, MacOS) and software applications.
• Hands-on experience with Active Directory user management.

Responsibilities

• Provide first-line technical support to end-users regarding hardware and software issues.
• Troubleshoot and resolve desktop and laptop problems.
• Install and maintain operating systems and software updates.

Skills

Technical support

Troubleshooting

Communication

Customer service

Education

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional)

Job description

A leading tech support company in Singapore is seeking a Level 1 Desktop Support Specialist. The successful candidate will provide first-line technical support for hardware and software issues, manage user accounts in Active Directory, and assist with Microsoft Office and Google Workspace applications. Strong troubleshooting and excellent communication skills are required. Candidates with relevant certifications will be preferred. This position fosters a collaborative IT environment aiming to increase efficiency and user satisfaction.