Desktop Support Engineer - End-User IT & SLA Focus

ITCAN Pte Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions company in Singapore is seeking a Desktop Engineer to provide support services to users. The responsibilities include resolving help requests, performing imaging and asset inventories, and managing incident records. Ideal candidates should be detail-oriented and able to collaborate with third-party vendors when necessary. This role offers valuable experience in desktop support and service management.

Responsibilities

• Provide Desktop Support services to users.
• Receive, prioritize, document and resolve end user help requests.
• Perform imaging/re-imaging of systems.
• Conduct asset inventories.
• Escalate technical issues to vendors or resolver groups.
• Update incident records accurately.
• Create and update work instructions as needed.
• Document standards and procedures.

Job description

A technology solutions company in Singapore is seeking a Desktop Engineer to provide support services to users. The responsibilities include resolving help requests, performing imaging and asset inventories, and managing incident records. Ideal candidates should be detail-oriented and able to collaborate with third-party vendors when necessary. This role offers valuable experience in desktop support and service management.